Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.
See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.
Very prompt in processing claim submitted. Very short turn around time for refund on trip.
Hi Cheryl,
We are happy to hear that you experienced an efficient claim process. Thanks for taking time to share your positive feedback and satisfaction. We appreciate it!
Everyone was most helpful and was easy to understand the policy I chose.
Hi Kathleen,
Wonderful to hear it was a smooth process for you! We are always happy to help. Thanks for sharing your feedback.
Very efficient. Representative was very thorough when asking details of my trip in order to provide me with the best product.. I have used your company for other trips and will continue as well as recommend to other travelers.
Hi Karen,
We are pleased to hear of your positive experience with Detour. Thanks for making time to share your review and recommendation!
Overall a very positive experience and seamless.
Hi Ravin,
So great to hear of your positive experience with Detour. We appreciate your feedback.
The Customer service call was promptly answered. Contact person was pleasant and easy to understand. She seemed knowledgeable and helped us select an affordable insurance plan that served our needs.
Dear Margot,
We are happy to hear of your pleasant experience with Detour. We appreciate that you took time to share your feedback.
Informed Detour of claim and they emailed a firm which i completed and mailed back to them today.
Hi William,
Thanks for taking time to share feedback on the ease of your claim submission.
I will consider this insurance company again
Hi Ann,
We appreciate your consideration for future travel. Thanks for making time to share feedback.
I filed the claim for my fight delay. I was compensated for the hotel room but been rejected to cover my expenses for the food and transportation to and from the airport.
I cancelled my trip one day before departure. The policy was for 18 days and fairly inexpensive. I contacted Detour Insurance to cancel the policy since it was not going to be used and asked whether I would be eligible for a partial refund. Have not heard from them since.
Will use Detour Insurance for our next trip
Dear Bob,
Thanks for making time to post a review as well as having confidence in Detour for upcoming trips.