Overview

Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.

Trips Protected
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SINCE 2023
12,306
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AVG. MONTH
143
Total Reviews
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SINCE 2023
229
Detailed Rating
Customer Service Before Trip
4.55/5
Customer Service During Trip
3.61/5
Customer Service During Claim
4.21/5

See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.45 (229 reviews)

Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.

  • 5
    169
  • 4
    27
  • 3
    16
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    4
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  • Detour Insurance policy: @the edge

    Since I just filed my claim, I wouldn't be able to comment on the results of that claim. Although, I did receive an email acknowledging my claim was received. Hoping for a positive result and quick settlement.

    Theresa from NJ
    Review Received: March 12, 2024
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge

    I spoke to a representative from Detour a few days ago. She said “The check is in the mail.” I haven’t received it yet. Stay tuned!
    Dealing with Detour was a pleasant experience. Their staff was very knowledgeable and helpful.

    Jeanne from FL
    Review Received: March 10, 2024
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    1 out of 1 people found this review helpful
    Response from Detour Insurance

    Hi Jeanne,
    Thanks so much for taking time to share your pleasant experience. We are happy to help!

    Detour Insurance policy: @the edge plus

    Richard from FL
    Review Received: March 3, 2024
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    2 out of 2 people found this review helpful

    My claim was appropriately handled in a timely manner. After I submitted the additional documentation requested the process was completed quickly and I was fully reimbursed for my trip.

    Detour Insurance policy: @the edge

    Very prompt in processing claim submitted. Very short turn around time for refund on trip.

    Cheryl from KY
    Review Received: March 1, 2024
    Was this review helpful?
    15 out of 15 people found this review helpful
    Response from Detour Insurance

    Hi Cheryl,
    We are happy to hear that you experienced an efficient claim process. Thanks for taking time to share your positive feedback and satisfaction. We appreciate it!

    Detour Insurance policy: @the edge

    Everyone was most helpful and was easy to understand the policy I chose.

    Kathleen from CO
    Review Received: March 1, 2024
    Was this review helpful?
    7 out of 7 people found this review helpful
    Response from Detour Insurance

    Hi Kathleen,
    Wonderful to hear it was a smooth process for you! We are always happy to help. Thanks for sharing your feedback.

    Detour Insurance policy: @the edge

    Very efficient. Representative was very thorough when asking details of my trip in order to provide me with the best product.. I have used your company for other trips and will continue as well as recommend to other travelers.

    Karen from IN
    Review Received: February 28, 2024
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    6 out of 7 people found this review helpful
    Response from Detour Insurance

    Hi Karen,
    We are pleased to hear of your positive experience with Detour. Thanks for making time to share your review and recommendation!

    Detour Insurance policy: @the edge plus

    Overall a very positive experience and seamless.

    RD from MA
    Review Received: February 28, 2024
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    4 out of 5 people found this review helpful
    Response from Detour Insurance

    Hi Ravin,
    So great to hear of your positive experience with Detour. We appreciate your feedback.

    Detour Insurance policy: @the edge

    The Customer service call was promptly answered. Contact person was pleasant and easy to understand. She seemed knowledgeable and helped us select an affordable insurance plan that served our needs.

    Margot from PA
    Review Received: February 28, 2024
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    5 out of 6 people found this review helpful
    Response from Detour Insurance

    Dear Margot,
    We are happy to hear of your pleasant experience with Detour. We appreciate that you took time to share your feedback.

    Detour Insurance policy: @the edge plus

    Informed Detour of claim and they emailed a firm which i completed and mailed back to them today.

    William from CA
    Review Received: February 26, 2024
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    5 out of 6 people found this review helpful
    Response from Detour Insurance

    Hi William,
    Thanks for taking time to share feedback on the ease of your claim submission.

    Detour Insurance policy: @the edge plus

    I will consider this insurance company again

    Ann from RI
    Review Received: February 25, 2024
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    3 out of 5 people found this review helpful
    Response from Detour Insurance

    Hi Ann,
    We appreciate your consideration for future travel. Thanks for making time to share feedback.

Last updated: June 17, 2026