Detour Travel Insurance Reviews

Overall a very positive experience and seamless.

The Customer service call was promptly answered. Contact person was pleasant and easy to understand. She seemed knowledgeable and helped us select an affordable insurance plan that served our needs.

Informed Detour of claim and they emailed a firm which i completed and mailed back to them today.

I will consider this insurance company again

I filed the claim for my fight delay. I was compensated for the hotel room but been rejected to cover my expenses for the food and transportation to and from the airport.

I cancelled my trip one day before departure. The policy was for 18 days and fairly inexpensive. I contacted Detour Insurance to cancel the policy since it was not going to be used and asked whether I would be eligible for a partial refund. Have not heard from them since.

Will use Detour Insurance for our next trip

I will be happy to do so once the claim is processed.

Three weeks after filing a claim by email I have not heard from them other than an auto-reply acknowledging receipt of an email. I fear I will have to chase them down.

The trip went well. There was no need to make any insurance claim... which is a good thing. However, it was reassuring to know it was there had the need arised.