Compare Detour Insurance Plans in Just A Few Simple Steps
Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.
See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.
it was a very easy process purchasing the insurance. My motivation was to have coverage while skiing off-piste
Dear Ronald,
We appreciate your review. We hope you choose Detour to protect you on upcoming adventures.
Rep was lovely and helpful while I was deterring which plan I preferred. Plan was inexpensive compared to others, but I felt it was adequate for my needs and helped me feel protected for my trip.
Hi Nina,
Happy to hear you had a positive experience with our customer care team and that you felt protected for your trip. We appreciate your feedback.
Waiting for claim
Then I will review
Review Updated: 02/28/2024
Quick simple professional
Thank-you!
Dear Nancy,
Thank you for selecting Detour to protect your trip. Our claims team has informed us that your claim was finalized with a check mailed out on January 29.
Called customer service, very helpful & knowledgeable , assisted me in filing a claim on line due to cancellation flight. Without luggages & spending a night in hotel .
Review Updated: 02/26/2024
Thank you for handling my small claim very quickly, I have always been very pleased with level of service you provide.
Mike
Dear Michael,
Thank you for making time to share your positive experience. Our team appreciates it. We are happy to help. We also appreciate your help in getting our claims team the requested documentation to finalize your claim.
My claim was reviewed and approved within one month. The representatives I spoke with were professional and efficient. I definitely recommend purchasing travel insurance through this company!
Detour contracts with a 3rd party CBPConnect to handle their claims. It is EXTREMELY difficult to find a phone number or make a connection with that company. We heard NOTHING for over two weeks. I called and managed to get through to someone who was very nice and helpful and discovered through her that the claim had been approved and a check had been mailed out a couple days before. So mixed reviews- I am VERY HAPPY that the claim was paid and relatively quickly! I was anticipating a battle since that’s the “insurance way”. But CBPConnect communication practices could certainly use improvement.
Hi Mark,
Thanks so much for making time to leave a review. Apologies for any inconvenience caused. We are always looking to improve the overall experience, and feedback such as yours helps. We are happy to hear you are satisfied.
just filed claim for medical will file claim for canceling part of trip
Review Updated: 03/18/2024
Detour was great- I got sick in the middle of our trip and had to cancel the remainder-it took about 6 weeks to get reimbursed, no questions asked after i submitted documentation. I am already using them for another trip
Dear Michael,
Thanks for selecting Detour to protect your trip. Sorry to hear your trip didn't go as planned. Our claims team has informed us that your claim checks were mailed on February 8.
I experienced a trip delay and will file a claim once I see what the airline will cover. I have not filed yet.
Sorry to hear you experienced a trip delay, Jeanne. Please let us know if you need any assistance with the Claims process.