Detour Travel Insurance Reviews

The tour company cancelled the entire trip less than 48h prior to departure due to ship generator malfunction. I had bought economy flight tickets to the departure city and from the return city, figuring I had Detour insurance. But Detour told me nothing was covered because the tour company's mechanical problems weren't covered events. What?!?! That seems to be a fundamental reason why people get trip insurance. While the tour company gave us the choice of credit or refund, the commercial air flights weren't covered by either the airline or Detour. I'm deeply disappointed that such a reason, that had nothing to do with me, wasn't a covered reason for a claim. This is a gaping loophole that should be addressed by consumer protection insurance regulations.

Reasonable price and customer service response to questions was very prompt!

It was nice, they saw a shortfall in the amount of insurance I was buying for the trip and they sent me an email to clarify and asked it I wanted to cover the full amount.

So far so good. We will see about claim though regarding Microsoft global it outage and delayed flights.

Everything went fine and 10 to file a claim had a stroke before the trip was advised by the doctor not to go

Our tour was canceled due to lack of people registering, but we were able to book another trip which we will be taking from August 20-Sept.7. This will also be a guided tour of England, Scotland, Wales and Ireland. The insurance company was great about it and transferred our insurance from the first trip to the one we re-scheduled. Thus, technically, we have not used the insurance, nor have we taken the trip. We are very satisfied with the customer service we received and the quick response to our request to transfer the insurance.

customer service was very nice and professional

I filed a claim and am waiting on a reply.

I made a mistake on our return date and sent an email. It was corrected very quickly.

Limited interaction, but I’m filing a claim I expect to have significant interactions in the process. My assessment of the company ight change!