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Overview

Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.

Trips Protected
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SINCE 2023
11,232
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AVG. MONTH
179
Total Reviews
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SINCE 2023
219
Detailed Rating
Customer Service Before Trip
4.57/5
Customer Service During Trip
3.55/5
Customer Service During Claim
4.26/5

See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.48 (219 reviews)

Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.

  • 5
    165
  • 4
    24
  • 3
    14
  • 2
    4
  • 1
    12
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  • Detour Insurance policy: @the edge plus

    So far so good. We will see about claim though regarding Microsoft global it outage and delayed flights.

    Virginia from NC
    Review Received: August 3, 2024
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    Everything went fine and 10 to file a claim had a stroke before the trip was advised by the doctor not to go

    Raymond from RI
    Review Received: July 23, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    Our tour was canceled due to lack of people registering, but we were able to book another trip which we will be taking from August 20-Sept.7. This will also be a guided tour of England, Scotland, Wales and Ireland. The insurance company was great about it and transferred our insurance from the first trip to the one we re-scheduled. Thus, technically, we have not used the insurance, nor have we taken the trip. We are very satisfied with the customer service we received and the quick response to our request to transfer the insurance.

    Rob from MN
    Review Received: July 23, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    customer service was very nice and professional

    Anne from NY
    Review Received: July 22, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    I filed a claim and am waiting on a reply.

    LAURA from AR
    Review Received: July 22, 2024
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    0 out of 1 people found this review helpful
    Detour Insurance policy: @the edge

    I made a mistake on our return date and sent an email. It was corrected very quickly.

    Carol from NY
    Review Received: July 22, 2024
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    Limited interaction, but I’m filing a claim I expect to have significant interactions in the process. My assessment of the company ight change!

    Joan from WA
    Review Received: July 19, 2024
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    0 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    We purchased the insurance but we did not need to use it. The agent that helped us with the policy was VERY helpful and we paid a fair price.

    Mary from CA
    Review Received: July 15, 2024
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    1 out of 2 people found this review helpful
    Detour Insurance policy: @the edge

    My claim was resolved quickly and effeciently.

    Richard from OH
    Review Received: July 15, 2024
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    2 out of 2 people found this review helpful
    Detour Insurance policy: @the edge plus

    Ernest from PA
    Review Received: July 15, 2024
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    0 out of 0 people found this review helpful

    I was happy and 100% satisfied with the coverage reimbursement I received from SquareTrade after the incident with my 1-year-old phone. I will speak highly of this coverage and recommend it to others. Thank You!