Overview

Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.

Trips Protected
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SINCE 2023
12,296
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AVG. MONTH
143
Total Reviews
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SINCE 2023
229
Detailed Rating
Customer Service Before Trip
4.55/5
Customer Service During Trip
3.61/5
Customer Service During Claim
4.21/5

See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.45 (229 reviews)

Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.

  • 5
    169
  • 4
    27
  • 3
    16
  • 2
    4
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    13
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  • Detour Insurance policy: @the edge plus

    I filed a claim and am waiting on a reply.

    LAURA from AR
    Review Received: July 22, 2024
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    0 out of 1 people found this review helpful
    Detour Insurance policy: @the edge

    I made a mistake on our return date and sent an email. It was corrected very quickly.

    Carol from NY
    Review Received: July 22, 2024
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    Limited interaction, but I’m filing a claim I expect to have significant interactions in the process. My assessment of the company ight change!

    Joan from WA
    Review Received: July 19, 2024
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    0 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    We purchased the insurance but we did not need to use it. The agent that helped us with the policy was VERY helpful and we paid a fair price.

    Mary from CA
    Review Received: July 15, 2024
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    1 out of 2 people found this review helpful
    Detour Insurance policy: @the edge

    My claim was resolved quickly and effeciently.

    Richard from OH
    Review Received: July 15, 2024
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    2 out of 2 people found this review helpful
    Detour Insurance policy: @the edge plus

    Ernest from PA
    Review Received: July 15, 2024
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    0 out of 0 people found this review helpful

    I was happy and 100% satisfied with the coverage reimbursement I received from SquareTrade after the incident with my 1-year-old phone. I will speak highly of this coverage and recommend it to others. Thank You!

    Detour Insurance policy: @the edge plus

    We were unable to make our cruise at all due to devastating fall on earlier cruise. Entire cruise refunded smoothly and quickly

    Vicki from CO
    Review Received: July 12, 2024
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    3 out of 3 people found this review helpful
    Detour Insurance policy: @the edge

    We provided all documents needed and are still waiting to hear about if our claim will be accepted

    Gerald from CA
    Review Received: July 12, 2024
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    4 out of 4 people found this review helpful

    Review Updated: 08/09/2024

    We had to provide a lot of paperwork and some was difficult to obtain
    Also we had multiple emails back and forth which made the process lengthy

    Detour Insurance policy: @the edge

    Great service and friendly knowledgeable staff

    Lynn from CA
    Review Received: July 12, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    I unfortunately got ill and was hospitalized the day we were supposed to leave my boyfriend and I were going to leave for our Safari. The claim process was simple and we were able to get our reimbursement within 2 weeks. I didn’t need to do any follow up, the check just arrived in the mail.

    Alicia from MA
    Review Received: July 10, 2024
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    4 out of 4 people found this review helpful

Last updated: June 15, 2026