Overview

Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.

Trips Protected
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SINCE 2023
12,107
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AVG. MONTH
175
Total Reviews
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SINCE 2023
226
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
3.61/5
Customer Service During Claim
4.26/5

See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.47 (226 reviews)

Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.

  • 5
    169
  • 4
    26
  • 3
    15
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    4
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  • Detour Insurance policy: @the edge plus

    So far the communication has been good. I’ve made a claim on June 14th and have yet to hear back. Still in process

    Melinda from TX
    Review Received: July 3, 2024
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    1 out of 1 people found this review helpful

    Review Updated: 08/01/2024

    My claim and communication was handled in a timely and professional manner. I will definitely use them again. I hope I won’t have to make another claim but if the need arises there will be no stress or worry and that’s reassuring!

    Detour Insurance policy: @the edge plus

    Excellent value. Unfortunately will have to see how the claims process works. TBD

    Lynn from LA
    Review Received: June 30, 2024
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    1 out of 1 people found this review helpful

    Review Updated: 09/24/2024

    As soon as we submitted our denial from Humana, the claim was processed and paid in full. Very pleased.

    Detour Insurance policy: @the edge plus

    We contacted about lost luggage but will not be submitting any claim

    Kathy from PA
    Review Received: June 29, 2024
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    0 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    Thank you for providing the assurance of help if I had needed it at a reasonable cost.

    Peggy Maynor

    Peggy from KS
    Review Received: June 29, 2024
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    My spouse had unexpected bypass surgery so we had to cx trip.
    The claim was easy and paid in full.
    We were very happy.
    Thankyou!!

    Kathleen from FL
    Review Received: June 28, 2024
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    3 out of 3 people found this review helpful
    Detour Insurance policy: @the edge plus

    We were happy we had this travel insurance coverage and fortunately did not have to make a claim. About one month before leaving on the trip our airline changed the flight. We had to travel one day earlier and I wrote to the insurance company to change the policy date and they approved it without issue.
    I would certainly use them again for our travel insurance needs.
    Thank you.

    David from TX
    Review Received: June 27, 2024
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    1 out of 1 people found this review helpful
    Response from Detour Insurance

    Dear David,
    Thank you for taking time to share your positive experience. Likewise, we appreciate your confidence in choosing Detour for future travels.

    Detour Insurance policy: @the edge plus

    Dear AN/ claims examiner,
    I have received your decision. I find it very unsatisfactory. There was no way for me to contact the Reykjavik security after leaving the country and to file a "report". The loss is not a lsrge amount financially and is the first time I have claimed a loss on an insurance bought through Squaremouth. I have used Squaremouth for over 15 years and have recommended it to my patients who travel. Obviously I will point out to Squaremouth as well as to patients and friends to avoid purchasing Detour insurance at all costs in future.
    Dr. Robert Aikin
    From: Nationwide TravClaims

    ROBERT from CO
    Review Received: June 26, 2024
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    3 out of 3 people found this review helpful
    Detour Insurance policy: @the edge plus

    The purchase price for this policy was significantly less than similar policies from other providers.

    Randall from AL
    Review Received: June 25, 2024
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    Lynn from FL
    Review Received: June 25, 2024
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    1 out of 1 people found this review helpful

    They were great. Claim paid within two weeks. I was surprised and very happy.

    Detour Insurance policy: @the edge plus

    I filed a medical claim with 2 supporting documents on line on 6/13/24 and received a check in the mail for full amount of claim on 6/24/24. Although I was unable to track the claim, the timeliness of the payment was very satisfactory!

    James from KS
    Review Received: June 24, 2024
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    3 out of 3 people found this review helpful