Overview

Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.

Trips Protected
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SINCE 2023
11,232
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AVG. MONTH
179
Total Reviews
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SINCE 2023
219
Detailed Rating
Customer Service Before Trip
4.57/5
Customer Service During Trip
3.55/5
Customer Service During Claim
4.26/5

See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.48 (219 reviews)

Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.

  • 5
    165
  • 4
    24
  • 3
    14
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    4
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  • Detour Insurance policy: @the edge plus

    Thank you for providing the assurance of help if I had needed it at a reasonable cost.

    Peggy Maynor

    Peggy from KS
    Review Received: June 29, 2024
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    My spouse had unexpected bypass surgery so we had to cx trip.
    The claim was easy and paid in full.
    We were very happy.
    Thankyou!!

    Kathleen from FL
    Review Received: June 28, 2024
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    3 out of 3 people found this review helpful
    Detour Insurance policy: @the edge plus

    We were happy we had this travel insurance coverage and fortunately did not have to make a claim. About one month before leaving on the trip our airline changed the flight. We had to travel one day earlier and I wrote to the insurance company to change the policy date and they approved it without issue.
    I would certainly use them again for our travel insurance needs.
    Thank you.

    David from TX
    Review Received: June 27, 2024
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Detour Insurance

    Dear David,
    Thank you for taking time to share your positive experience. Likewise, we appreciate your confidence in choosing Detour for future travels.

    Detour Insurance policy: @the edge plus

    Dear AN/ claims examiner,
    I have received your decision. I find it very unsatisfactory. There was no way for me to contact the Reykjavik security after leaving the country and to file a "report". The loss is not a lsrge amount financially and is the first time I have claimed a loss on an insurance bought through Squaremouth. I have used Squaremouth for over 15 years and have recommended it to my patients who travel. Obviously I will point out to Squaremouth as well as to patients and friends to avoid purchasing Detour insurance at all costs in future.
    Dr. Robert Aikin
    From: Nationwide TravClaims

    ROBERT from CO
    Review Received: June 26, 2024
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    3 out of 3 people found this review helpful
    Detour Insurance policy: @the edge plus

    The purchase price for this policy was significantly less than similar policies from other providers.

    Randall from AL
    Review Received: June 25, 2024
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    Lynn from FL
    Review Received: June 25, 2024
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    1 out of 1 people found this review helpful

    They were great. Claim paid within two weeks. I was surprised and very happy.

    Detour Insurance policy: @the edge plus

    I filed a medical claim with 2 supporting documents on line on 6/13/24 and received a check in the mail for full amount of claim on 6/24/24. Although I was unable to track the claim, the timeliness of the payment was very satisfactory!

    James from KS
    Review Received: June 24, 2024
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    3 out of 3 people found this review helpful
    Detour Insurance policy: @the edge plus

    My.
    Fellow traveler and I developed COVID while overseas.And I inquired about the procedure.Should we need to seek medical attention. It was explained to me that mine was a reimbursement Policy and how to file a claim if needed. As it turns.
    Out we neither of us needed to consult with the doctor but if we had c the detour agent was helpful and I would have known what to do. Especially convenient.Was the fact that it would have been in the middle at night in the u.S Given the time difference in europe So I appreciated having that information when I needed it.

    Marina from OR
    Review Received: June 21, 2024
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    2 out of 2 people found this review helpful
    Detour Insurance policy: @the edge

    I had a canceled flight from the airline and was given very little assistance. I called detour and while I haven't been promised compensation, I felt more secure in that I actually was able to talk to a person vehicle stranded.

    Annette from AZ
    Review Received: June 20, 2024
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge

    The policy fit my situation perfectly, providing needed coverage at a reasonable price! I intend to use Squaremouth and Detour for future trips.

    Carol from PA
    Review Received: June 19, 2024
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    0 out of 0 people found this review helpful