Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.
See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.
The purchase price for this policy was significantly less than similar policies from other providers.
They were great. Claim paid within two weeks. I was surprised and very happy.
I filed a medical claim with 2 supporting documents on line on 6/13/24 and received a check in the mail for full amount of claim on 6/24/24. Although I was unable to track the claim, the timeliness of the payment was very satisfactory!
My.
Fellow traveler and I developed COVID while overseas.And I inquired about the procedure.Should we need to seek medical attention. It was explained to me that mine was a reimbursement Policy and how to file a claim if needed. As it turns.
Out we neither of us needed to consult with the doctor but if we had c the detour agent was helpful and I would have known what to do. Especially convenient.Was the fact that it would have been in the middle at night in the u.S Given the time difference in europe So I appreciated having that information when I needed it.
I had a canceled flight from the airline and was given very little assistance. I called detour and while I haven't been promised compensation, I felt more secure in that I actually was able to talk to a person vehicle stranded.
The policy fit my situation perfectly, providing needed coverage at a reasonable price! I intend to use Squaremouth and Detour for future trips.
Submitted a claim for forfeited tour services (airport transfer and hotel stay in Iceland, and one nights local costs at airport) due to flight cancelation.
Detour requested receipts for all claimed expenses. My tour operator provided a letter that showed the total cost of the forfeited services and I had receipts for all US related expenses. Thankfully my tour operator (Nordic Visitor) was very responsive and understanding of the situation.
Detour paid the claim in full within two-weeks of submitting the claim.
We appreciated the ‘affordability’ of your insurance. We are thankful we didn’t need it; but, glad to have had it in case we did.
Price was quite reasonable and agents were easy to work with.
Very easy to understand the coverage and by far reasonably priced !
Last updated: June 17, 2026