Overview

Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.

Trips Protected
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SINCE 2023
12,107
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AVG. MONTH
175
Total Reviews
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SINCE 2023
226
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
3.61/5
Customer Service During Claim
4.26/5

See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.47 (226 reviews)

Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.

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    169
  • 4
    26
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    15
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  • Detour Insurance policy: @the edge plus

    My.
    Fellow traveler and I developed COVID while overseas.And I inquired about the procedure.Should we need to seek medical attention. It was explained to me that mine was a reimbursement Policy and how to file a claim if needed. As it turns.
    Out we neither of us needed to consult with the doctor but if we had c the detour agent was helpful and I would have known what to do. Especially convenient.Was the fact that it would have been in the middle at night in the u.S Given the time difference in europe So I appreciated having that information when I needed it.

    Marina from OR
    Review Received: June 21, 2024
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    2 out of 2 people found this review helpful
    Detour Insurance policy: @the edge

    I had a canceled flight from the airline and was given very little assistance. I called detour and while I haven't been promised compensation, I felt more secure in that I actually was able to talk to a person vehicle stranded.

    Annette from AZ
    Review Received: June 20, 2024
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge

    The policy fit my situation perfectly, providing needed coverage at a reasonable price! I intend to use Squaremouth and Detour for future trips.

    Carol from PA
    Review Received: June 19, 2024
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    JOHN from KY
    Review Received: June 17, 2024
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    2 out of 2 people found this review helpful

    Submitted a claim for forfeited tour services (airport transfer and hotel stay in Iceland, and one nights local costs at airport) due to flight cancelation.

    Detour requested receipts for all claimed expenses. My tour operator provided a letter that showed the total cost of the forfeited services and I had receipts for all US related expenses. Thankfully my tour operator (Nordic Visitor) was very responsive and understanding of the situation.

    Detour paid the claim in full within two-weeks of submitting the claim.

    Detour Insurance policy: @the edge plus

    We appreciated the ‘affordability’ of your insurance. We are thankful we didn’t need it; but, glad to have had it in case we did.

    James from MN
    Review Received: June 15, 2024
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    Price was quite reasonable and agents were easy to work with.

    Lydia from NY
    Review Received: June 15, 2024
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    Very easy to understand the coverage and by far reasonably priced !

    Peter from SC
    Review Received: June 15, 2024
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge

    Got COVID on my trip, spent it locked up in my room. Still sick, have filed claim but not done paperwork.

    Robert from CA
    Review Received: June 14, 2024
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    0 out of 0 people found this review helpful

    Review Updated: 07/29/2024

    Detour was amazing! Insurer was not the easiest to deal with. Kept changing required documents on the fly. Finally settled my half of the claim after I appealed their results. Hopefully our second claim goes more smoothly as they required a separate policy and claim for my travel partner. The insurers did link the claims so documents can be shared.

    Detour Insurance policy: @the edge plus

    Dora from HI
    Review Received: June 14, 2024
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    1 out of 1 people found this review helpful

    Our flight was cancelled due to the flight crew not showing up and was rescheduled 15 hours later on another airline. We missed one night of our prepaid hotel stay so when I came home, I filed a claim with Detour for the one night of hotel charges. My check came about a week and a half later. I was satisfied with the speed that my claim was settled. The delay was a major inconvenience but there is nothing I can claim for that.

    Detour Insurance policy: @the edge plus

    Cruise was cancelled within a couple of days after purchasing the insurance. The cruise company immediately gave us our money back and my insurance policy cost was immediately cancelled without a problem.

    Mary from MI
    Review Received: June 13, 2024
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    1 out of 1 people found this review helpful