Detour Travel Insurance Reviews

Submitted a claim for forfeited tour services (airport transfer and hotel stay in Iceland, and one nights local costs at airport) due to flight cancelation.

Detour requested receipts for all claimed expenses. My tour operator provided a letter that showed the total cost of the forfeited services and I had receipts for all US related expenses. Thankfully my tour operator (Nordic Visitor) was very responsive and understanding of the situation.

Detour paid the claim in full within two-weeks of submitting the claim.

Review Updated: 07/29/2024

Detour was amazing! Insurer was not the easiest to deal with. Kept changing required documents on the fly. Finally settled my half of the claim after I appealed their results. Hopefully our second claim goes more smoothly as they required a separate policy and claim for my travel partner. The insurers did link the claims so documents can be shared.

Our flight was cancelled due to the flight crew not showing up and was rescheduled 15 hours later on another airline. We missed one night of our prepaid hotel stay so when I came home, I filed a claim with Detour for the one night of hotel charges. My check came about a week and a half later. I was satisfied with the speed that my claim was settled. The delay was a major inconvenience but there is nothing I can claim for that.

When I called Detour and explained my situation, they were ver friendly and professional. They emailed me the claim form. It was easy to fill out. I attached the documentation it required and sent it. Within a few weeks, I received a check for my claim.