Overview

Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.

Trips Protected
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SINCE 2023
12,306
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AVG. MONTH
143
Total Reviews
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SINCE 2023
229
Detailed Rating
Customer Service Before Trip
4.55/5
Customer Service During Trip
3.61/5
Customer Service During Claim
4.21/5

See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.45 (229 reviews)

Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.

  • 5
    169
  • 4
    27
  • 3
    16
  • 2
    4
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    13
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  • Detour Insurance policy: @the edge

    Representative was very helpful and provided us with the trip insurance that relieved us from worry, allowing us to enjoy our trip without any concerns for health or emergency coverage.

    Eric from UT
    Review Received: June 7, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    Easy, talked to a live body which I appreciate, affordable

    Janet from WA
    Review Received: June 5, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge

    Never went on the trip...no money refunded

    Kevin from FL
    Review Received: June 5, 2024
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    0 out of 2 people found this review helpful
    Detour Insurance policy: @the edge plus

    Extremely reasonable coverage at a good price.
    Able to update arrangements easily by phone

    Rose from CA
    Review Received: June 4, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    My experience was very good. The representative helped me find the coverage I needed at a very reasonable price. I will definitely use squaremouth again.

    Stacey from WA
    Review Received: June 1, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    I called with questions after carefully reading the policy because it was such a great deal. The policy really did cover everything I wanted.

    Deborah from TX
    Review Received: June 1, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    I was very impressed with the whole process: buying the policy online (the price was very competitive), filing the claim online, and receiving prompt payment. I had never needed to file a travel insurance claim before, but I can't imagine that any other company could have handled it better. I will definitely recommend Detour and use them in the future.

    Jo from FL
    Review Received: May 30, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    j from IL
    Review Received: May 28, 2024
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    1 out of 2 people found this review helpful

    I had to jump through hoops to get my claim satisfied. The forms they sent for the doctor to complete did not ask for the info they were requesting. Doctors are not going to give out any more info than what is specifically requested. I have no idea why the claim was finally paid with the second doctor form versus the first. If I were cynical, I would say they were just trying to wear me down. I’m sure there are those who try to defraud insurance companies. Too bad the rest of us have to suffer as a result.
    I applaud Squaremouth for following up.

    Detour Insurance policy: @the edge plus

    We had to cancel our trip because 3 days before I was a victim of Identification theft. We had all our credit cards stolen as well as credit lines taken out in my name. There was no way that we could have taken our trip because of the action needed to stop any additional fraudulent activity. We needed to file a police report put credit freeze on all credit cards, change bank accounts. Unfortunately our trip insurance doesn’t cover the cancellation when we thought it would. Identification theft is worse than having your house robbed. The only response we got was as too bad, you’re out of luck.

    Peter from NJ
    Review Received: May 27, 2024
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    3 out of 4 people found this review helpful
    Detour Insurance policy: @the edge

    Yuliya from NY
    Review Received: May 27, 2024
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    0 out of 0 people found this review helpful

    Claim was reviewd fast. They needed additional documentation which was requested promptly and within days after my submisdion it was approved. No issues at all

Last updated: June 17, 2026