HTH Travel Insurance Reviews

My husband and I always use Squaremouth Insurance for all our travels. The website is easy to navigate and we only select those areas that are important to us. We can compare different policies and prices. Of course, we hope never to use the insurance, but it's nice to know that if we need help while traveling, we are OK. It's one less thing to worry about.

Seamless experience

I have been trying to change policy dates and destination for about a month with HTH and still no resolution. I have never encountered this many problems with other travel insurance companies. Needless to say, I will NEVER purchase a policy from them again, even if they cost less than a competitor.

HTH has great website for policy holders. Was able to print lists of medical facilities in major cities where I was traveling. I was also able to print declarations of insurance for specific countries which showed policy details and covid medical coverage - many countries are requiring theses as part of the documentation for admission. I actually saw travelers denied admission due to incorrect or inadequate documentation. This was in South America. I remained healthy and had no claims so cannot comment on their response in this circumstance.

I received the wrong forms for my claim. I am not able to make contact with an agent in order to correct this. I am very frustrated !!!

HTH customer service is overwhelmed on the backend with calls, so exasperatingly long wait times to connect with an agent. However, once connected, the agent was very caring, thorough and helpful. I cannot comment on the claim processing yet.

My husband had to seek medical care while on our cruise. We have submitted the bill to our insurance company to see what they will pay and then will submit remainder of bill to HTH Travel insurance. I will say that looking at the submission paperwork, there is a lot to get to fill out a claim . I would think a bill with medical costs would be sufficient.

I have so far been shuffled to 3 different phone numbers. The last one is supposedly the claims department, but I cannot get a human there. So, I am waiting until we return to the US to file a claim.

No one to talk with, no feedback on my concerns about traveling during pandemic

Had to change my travel plans and rebuy new tickets before trip, and therefore, change the policy. The agent seemed a bit gruff though he was unclear initially with his instructions and I requested for clarification. But overall process is fine.