HTH Travel Insurance Reviews

HTH did a terrific job in handling our travel insurance. When we had to cancel because of Covid, they requested documentation that was easy to provide. They were extremely prompt in handling our claim.
They were professional, pleasant and easy to work with. Based on our experience, I would definitely use them again.

We rebooked a tour from 2021 to 2022 because of fires and smoke in California and HTH transferred our trip insurance to the new date.

4 stars for the interaction with HTH because I was on hold for quite a while until a representative answered my call. the representative was very friendly, spoke clearly and was knowledgable and answered all my questions satisfactorily.

5 stars for square mouth for answering my call quickly and providing me with clear and knowledgable answers.

I had to cancel my trip due to Covid restriction changes a month before leaving. I tried to cancel my insurance policy and they would not allow it. They did tell me that I could transfer the insurance to another trip but I had to prove that the other trip was already booked, and show airline reservations and hotel reservations. However the airlines and Airbnb would not allow scheduling further ahead than eight months and I needed to go in the fall, September 2022 specifically, which would have been 13 months from the date I canceled the original trip. Because I could not produce reservations for the trip, you would not credit me my policy premium for use on the later trip. I understood not refunding the premium because I had to cancel the trip due to Covid, barely, but I understood. What I didn’t understand was not being willing to move the insurance to September 2022 when I made it very clear, and it’s an easy thing to check online, that none of the airlines nor Airbnb were booking any further ahead than eight months. I was very disappointed to lose that $200 on top of my others losses from having to cancel my trip. I had to cancel because the countries I was going to visit instituted a quarantine of up to two weeks and I only had a two week vacation to begin with. Nobody flies to Europe to sit in a hotel room for two weeks. You should have allowed me some kind of voucher for this insurance policy that I could’ve used within the 18 months that did NOT require airline and hotel reservations that were simply impossible for me to produce. Thanks for listening, Patricia Crawford

My trip was cancelled due to COVID in some countries the cruise was supposed to go through. I filed a claim for the cost of air transportation, as all other expenses were refunded.
That was denied even though I had purchased a policy with COVID coverage. I appealed three weeks ago, but have heard nothing more. The initial claim examiner said COVID coverage did not cover COVID at the destination.
I find the decision hard to understand. The trip was cancelled due to COVID. The cruise could not go. That was covered by the policy.
At the current time I would not recommend this policy or company. I have forwarded the emails concerning this to AHI, who handles Smithsonian cruises and to a travel writer for the local Anchorage newspaper.

I called the phone number provided to me and was transferred four times then hung up on. I called back and was give a phone number to call that is out of service. I’m not happy with the customer service at all…

everything was dealt with through web site, did not inter act with anyone.

This is really premature and making me nervous about my claim which is still being processed. I fell, broke my hand and had surgery so sadly had to cancel my trip. How can I possibly rate you when I’m waiting to see if I get my refund? Maybe you’ll get 5 stars if I receive my refund but I’m being asked to rate you now?!

You also want me to rate the policy “ during” my trip but I didn’t take me trip. Major disconnect.

No answer at customer service. Very good help at 24-hr number