Overview

HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.

Trips Protected
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SINCE 2004
35,476
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AVG. MONTH
239
Total Reviews
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SINCE 2004
544
Detailed Rating
Customer Service Before Trip
4.34/5
Customer Service During Trip
3.33/5
Customer Service During Claim
3.69/5

See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (544 reviews)

HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.

  • 5
    319
  • 4
    110
  • 3
    42
  • 2
    19
  • 1
    35
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  • HTH Travel Insurance policy: TripProtector Preferred

    Submitted claim almost 1 month ago, I have still not heard back regarding reimbursement or have received reimbursement.

    Joshua from CA
    Review Received: September 14, 2021
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    26 out of 26 people found this review helpful

    Review Updated: 12/15/2021

    This insurance company is a scam and stole my money. It took them 3+ months to reply to my email. I purchased the HTH Preferred Trip Insurance which clearly stated it covered Trip Interruption (which includes land accommodation) which they also informed me it would after the incident on the phone. We were stuck in Mexico due to a Hurricane and could not leave our hotel therefore had to stay an additional night. Our flight was cancelled and it was dangerous to leave the hotel. The insurance did not compensate us anything for the extra night of land accommodation. Complete waste of money and will likely be filing a compliant to the California Department of Insurance. I have never been more disappointed with customer service and reply time.

    HTH Travel Insurance policy: TripProtector Economy

    We were not able to take the trip due to restrictions in Canada.
    We’re talked to Zachary on 2/26/21 and we have the insurance now for the trip which will be taken Aug 21, 2022 - Sept 3, 2022.

    For ratings and/or a claim, cannot rate yet as no trip taken.

    Donald from WA
    Review Received: September 13, 2021
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    2 out of 3 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    Good customer service., provided comparable rates with greater insurance coverage that made this company standout in terms of travel insurance value.

    Timothy from MD
    Review Received: August 19, 2021
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    5 out of 5 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    I just submitted my claim two days ago and it seems a little ridiculous that their automated response says to allow 15 business days for a response. We will see how long it takes to complete this claim which will impact my ultimate review of my experience with HTH.

    Stephanie from AZ
    Review Received: August 4, 2021
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    30 out of 31 people found this review helpful

    Review Updated: 09/30/2021

    I have been trying to receive a medical expense reimbursement that is covered under the policy for over 2 months. I submitted the claim documents two times and have literally never heard anything from the insurance company. Not even an acknowledgment of receipt. I am highly dissatisfied. I give this experience zero stars.

    HTH Travel Insurance policy: TripProtector Classic

    There was a problem when I purchased the policy with dates. It was difficult to determine with a red-eye flight and what to consider the leave date. Customer service was very helpful

    Cindy from WA
    Review Received: July 27, 2021
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    4 out of 4 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Our trip was postponed until 2022 due to the coronavirus. We hope to still use the policy next year.

    Terrence from MO
    Review Received: July 26, 2021
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    1 out of 3 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    There should be a way to have a letter documenting coverage for travelers automatically sent to the email affiliated with coverage, once the order is placed.
    This would avoid the phone call to HTH.
    Thanks,
    KP

    Karin from PA
    Review Received: July 25, 2021
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    5 out of 5 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Wonderful experience. Even when I messed up. Thank you

    Alison from KS
    Review Received: July 19, 2021
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    6 out of 6 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Provided all necessary coverage through their website. Thankfully didn't have to use three policy at all.

    David from NY
    Review Received: July 10, 2021
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    3 out of 4 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Excellent experience! Great product, fair price and excellent customer service!

    Gregory from NY
    Review Received: July 5, 2021
    Was this review helpful?
    4 out of 5 people found this review helpful