HTH Travel Insurance Reviews

Very responsive

After finding the proper contact for the claim, it is not HTH rather a 3rd party, I was put through a paperwork nightmare and in the end stopped bothering.

We felt very comfortable and secure in having that coverage. It covered is from before we left on our trip to the end of our trip and made us feel very secure knowing we were taken care of.

I had to postpone the trip prior to the departure date. I contacted Squaremouth about cancelling the insurance. Squaremouth told me to contact HTH. I contacted HTH both via their website and as a reply to their confirmation email. Soon after I received a call from their rep who told me that New York law prohibits their refunding me the premium. I argued that the policy I purchased provides for the full refund. The call ended inconclusively, but it made me hopping mad because I know better. Then that rep sent me an email apologizing for the mistake and saying that I would get a refund but it would take a few months. Separately, I got a company email (probably in reply to the message I'd sent via their website) saying that the policy was cancelled and the premium amount had been credited back to my credit card account. So, I ended up losing no money. BUT some HTH staff are not properly trained or otherwise incompetent, AND, WORSE, it occurs to me that a rep who denies a refund or, being forced to back down, says it will take some months suggests that HTH's cash controls might not be what they should be. Did she have an ulterior motive to take those positions, which proved wrong on both counts? Smells fishy. Perhaps everything at HTH is just fine except for an out-to-lunch rep, but nevertheless HTH should investigate to be sure that their own till is being appropriately managed with proper oversight. I consulted knowledgeable friends about this. We all agreed that this behavior is unexplainable except in the context of malfeasance.

Your agent I spoke to was knowledgeable & very helpful in guiding me to the policy I settled on. I did not feel pressured in coming to my decision.

When it was time to call customer service because of a probable medical situation during the trip, the customer service folks were extremely professional and assisted in providing the point of contacts overseas that I needed to get to. All in all I only got see a specialist to confirm I did not need a surgery but just in case an emergency came to be, the folks at HTH were ready to assist and help in the process... in the future in case of travel, the only thing I'll do different is to contact customer service and ensure to have the medical point of contacts and any other details concerning an emergency that may arise before leaving the US.

It was very easy and straight-forward selecting the perfect insurance for our needs.

I needed to change my departure date as my father was very ill. I contacted HTH to try and change my policy dates. Spoke to a customer service agent and she said she would pass my information on to their insurance assessors.
She said I should be able to extend my dates for no extra charge. I received an automated email after that, but my attempts to get anymore help from them were to no avail.
So, I left for my trip on the 25th of July and had to hope and pray I didn't get sick till my insurance start date. Fortunately I was okay.
To sum up, I will never buy another policy from HTH when I travel.

Very polite and helpful.
Promptly sent information to me concerning nearest dentist.