HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.
See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.
My experience with HTH was very pleasant and stress free. The representative answered all of my questions, was courteous and patient. I will use this company again when purchasing travel insurance.
Very easy to purchase insurance, and the price was very affordable.
My interaction with HTH customer service was very pleasant. The agent was very professional & thorough in answering all my questions, thus helping to insure that I purchased the appropriate product to meet my specific needs.
I would recommend this product to others.
My experience with HTH was very disappointing. Our flight was cancelled and therefore rescheduled 24 hours later and we had a lot of problems and had to incur a lot of expenses and we had expected to be able to speak to somebody from HTH and try to get somebody on the phone but it turns out that that was not possible since it was the weekend. Their 24-hour service was pretty much useless so we had to wait until we returned from our trip to even speak to somebody. I left them a message and they called me back and the number that I called was not even HTH it was some other third-party organization. When I did call them I spoke to somebody from another organization who then forwarded me back to another person from HTH. Once I did speak to somebody they told me that I could not file anything and all of the expenses that we incurred including extra transportation fees and hotel would not be covered under the policy for trip interruption or trip delay. Very disappointing since we could not speak to anybody over the weekend and that nothing was covered. Square mouth was easy to work with but I will not be working with HTH anymore
Hello and thank you for your comments. Please note that the reasons for Trip Cancellation and Trip Interruption are posted on the website and also are defined in your state specific certificate of insurance. We are sorry if there was any confusion on what was covered and you purchased a plan that ultimately did not suit your needs. While our customer service department is not 24/7 our Medical Assistance professionals are available anytime to help with urgent medical situations. We note that you cancelled your plan during your 10 day free look period and we are happy you were able to receive a 100% refund.
Thank you for posting a review.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
Have never had to make a claim. Am happy with the ease of obtaining coverage and the peace of mind knowing my trips are insured
several years in a row you folks provide good advice as to what coverages are appropriate and what company is best.
would not buy from any other company-I think you folks are great!
I thought the rates and terms were more reasonable than the other insurances I investigated.
Luckily, I didn't need to use my insurance. I did have to update contact info prior to my departure and that was a snap with a friendly customer service fellow - so thanks!
Great service!
I never received a printed copy.