Overview

HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.

Trips Protected
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SINCE 2004
35,803
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AVG. MONTH
228
Total Reviews
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SINCE 2004
550
Detailed Rating
Customer Service Before Trip
4.35/5
Customer Service During Trip
3.33/5
Customer Service During Claim
3.65/5

See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (550 reviews)

HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.

  • 5
    323
  • 4
    110
  • 3
    44
  • 2
    19
  • 1
    35
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  • HTH Travel Insurance policy: TripProtector Classic

    I have received about 1/2 of my requested reimbursement and have filed an appeal. The explanation they provided was quite inadequate. I am waiting to hear about the appeal. I did receive a check for some compensation within 2 weeks of filing my claim and their communication (except for the explanation noted above) has been good.

    Diana from FL
    Review Received: August 16, 2024
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    9 out of 9 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    Square mouth is our go-to insurance for international travel. It usually provides the best coverage at the best cost.
    Thankfully, we did not experience any difficulties during our 2-week trip to Wales. But I always feel assured that if I should need to submit a claim, it will be handled with personal care and attention by competent professionals.

    edward from NY
    Review Received: July 21, 2024
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    6 out of 6 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    I have provided HTH with the required information for a claim and I'm waiting for a response

    Barbara from NY
    Review Received: June 26, 2024
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    4 out of 8 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    The language should include a statement like "There is no benefit for inconvenience in regards to delayed baggage." 5 of our baggage was delayed 6 hours but we did not purchase anything to replace items. Therefore we received no compensation. The title "Delayed Baggage" is not correct. The benefit should read that HTH Travel Insurance will compensate for items for the exact price paid that we purchased as a result of my baggage being delayed.

    SB from WA
    Review Received: June 19, 2024
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    10 out of 12 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    NANCY from NJ
    Review Received: May 13, 2024
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    12 out of 12 people found this review helpful

    I appreciated being able to send the supporting documents of my illness online and I received confirmation that they were received. The documents were very promptly reviewed and approved. A check for the full amount paid for the medical treatment arrived very quickly. I am fully satisfied.

    HTH Travel Insurance policy: TripProtector Economy

    Looking forward to my claim being settled with a full reimbursement for interrupted travel due to flight cancellations.

    Carol from SC
    Review Received: May 10, 2024
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    4 out of 8 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    My experience getting the insurance coverage set up was excellent and no hassle. I will call upon you again for any of my several days of travel

    Marjorie from OH
    Review Received: April 5, 2024
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    3 out of 5 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    I needed an operation & my Dr did not want me to travel so soon. I sent in all completed claim forms & I am still waiting for my refund.

    Alan from FL
    Review Received: April 1, 2024
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    7 out of 14 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    This provided peace of mind while traveling.

    Debra from NY
    Review Received: March 15, 2024
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    3 out of 5 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    Online-- best prices--- best offers any questions-- customer service is so sweet-- and answers any questions very easy to use all their services they make you feel totally protected-- 5 stars for HTM travel insurance

    Shelley from FL
    Review Received: March 8, 2024
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    11 out of 11 people found this review helpful