HTH Travel Insurance Reviews
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Overview
HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.
See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.
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“HTH Travel Insurance policy: TripProtector Economy
My experience getting the insurance coverage set up was excellent and no hassle. I will call upon you again for any of my several days of travel
Marjorie from OHReview Received: April 5, 2024Was this review helpful?3 out of 5 people found this review helpful“HTH Travel Insurance policy: TripProtector EconomyI needed an operation & my Dr did not want me to travel so soon. I sent in all completed claim forms & I am still waiting for my refund.
Alan from FLReview Received: April 1, 2024Was this review helpful?7 out of 15 people found this review helpful“HTH Travel Insurance policy: TravelGap Excursion excl USThis provided peace of mind while traveling.
Debra from NYReview Received: March 15, 2024Was this review helpful?3 out of 5 people found this review helpful“HTH Travel Insurance policy: TripProtector EconomyOnline-- best prices--- best offers any questions-- customer service is so sweet-- and answers any questions very easy to use all their services they make you feel totally protected-- 5 stars for HTM travel insurance
Shelley from FLReview Received: March 8, 2024Was this review helpful?11 out of 11 people found this review helpful“HTH Travel Insurance policy: TripProtector EconomyIt was something I was advised to do, to get this insurance. After I purchased it, I never gave it another thought , as nothing happened to require insurance . I am thankful for that.
Elizabeth from WAReview Received: February 26, 2024Was this review helpful?6 out of 7 people found this review helpful“HTH Travel Insurance policy: TripProtector EconomyI was unable to go on my trip, had not recovered from Covid 3 weeks prior. Cancelled the trip 2/6/24, informed HTH Travel Insurance, filed the appropriate paperwork. I had a question on the financial documenation of payment they wanted. It took a week and another email to get an answer. Sent those additional papers on 2/20/24 to Nationwide TravClaims. No response so far by 2/23/24.
Reta from WAReview Received: February 23, 2024Was this review helpful?20 out of 20 people found this review helpfulReview Updated: 03/22/2024
I submitted all documents requested, and am still waiting for payment of my cancelled trip. The company is unresponsive, and extremely slow. Very disappointed that I have not yet received my trip reimbursement covered by trip insurance. I would not use this company again, nor would I recommend it.
Response from HTH Travel InsuranceWe are sorry about your experience with us. Please provide us with more information on your experience and we can address it accordingly. Our customer service team can be reached at customerservice@hthworldwide.com or 610.254.8769. We are constantly striving to build products that will better serve our customers and we accept your valuable feedback.
“HTH Travel Insurance policy: TripProtector EconomyThomas from COReview Received: February 18, 2024Was this review helpful?7 out of 7 people found this review helpfulThe process was longer than anticipated but it was finally completed. In contacting their customer service department, I was treated with good knowledge and good answers. The only disappointment was the delays but we can live with that.
“HTH Travel Insurance policy: TripProtector ClassicThis is the first time I have made a claim with a travel insurance company. It was a medical claim. I was very surprised at the fast resolution. I emailed the required information and received a check today. Total time was about two weeks. Very satisfied with this company and the process. Will be using again.
Annette from UTReview Received: February 12, 2024Was this review helpful?15 out of 16 people found this review helpful“HTH Travel Insurance policy: TripProtector ClassicAfter comparing plans and prices and some reviews I made a purchase. I did call to inquire about coverage after the war in Gaza started as my trip was to Egypt. I got the information I needed by a helpful representative.
john from WIReview Received: February 5, 2024Was this review helpful?4 out of 4 people found this review helpful“HTH Travel Insurance policy: TripProtector ClassicThe customer service line is closed on weekends which was somewhat inconvenient.
Andrew from ILReview Received: February 5, 2024Was this review helpful?12 out of 13 people found this review helpfulReview Updated: 03/04/2024
I am satisfied overall because the full amount of my claim was paid. My only complaint was that even with positive Covid test results from an outside lab, the claim team needed a signed form from a physician. We found this process to be onerous and stressful since we were traveling. Urgent care clinics refused to sign the form so it was inconvenient. A positive lab test should be enough in my opinion.