Compare HTH Travel Insurance Plans in Just A Few Simple Steps
HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.
See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.
It was the correct decision to reject my claim. The problem is that it took too long to decide.
Herman
Nothing to add, other than will use your service when travelling abroad again
I did not have to file a claim so I have nothing to review.
Case Number 04459212
Certificate# M847894073
Filed Claim on 08/18/2023 with Travel Team
No response since then
I work in claims - I did not expect this.
Could not speak to someone live - kept being told to hold by customer service - never spoke to someone in claims.
It was extremely difficult to communicate with HTH Travel Insurance and ultimately they did not provide the help needed.
So far HTH is asking for the same information that I sent with the initial claim, which is a discouraging start. My claim is relatively small, $140 for a lost phone, and I am asking for the FMV of the nearly two year old phone, not the replacement cost.
My claim to get reimbursed for one doctor visit is still in progress.
Had to call a couple different numbers to get a few simple questions answered so it made me concerned if I did have an issue or to file a claim so that's why I gave 4 stars instead of 5
I filed a claim and want my money.
Where is my money?
Thanks for your review, Our claims process takes 45-90 days from the time of submission.
Please contract our customer service team for the status of your claim.
Before leaving for my trip, I realized there was a typo on the insurance documents regarding the dates of my trip,
so I sent an email and immediately it was fixed. I appreciated the excellent customer service and the fast turn around to send
me the corrected documents.