Overview

HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.

Trips Protected
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SINCE 2004
35,468
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AVG. MONTH
237
Total Reviews
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SINCE 2004
544
Detailed Rating
Customer Service Before Trip
4.34/5
Customer Service During Trip
3.33/5
Customer Service During Claim
3.69/5

See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (544 reviews)

HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.

  • 5
    319
  • 4
    110
  • 3
    42
  • 2
    19
  • 1
    35
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  • HTH Travel Insurance policy: TripProtector Classic

    HTH was very helpful all along the way.

    Thomas from FL
    Review Received: October 22, 2023
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    Trip went as planned,did not need to file a claim.

    Karen from MI
    Review Received: October 16, 2023
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    Experience was good. I had mono issues, no claims, so I am not able to judge whether a lower priced policy would have been just as good.

    Traveler from CA
    Review Received: October 12, 2023
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    Herman from IL
    Review Received: October 7, 2023
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    0 out of 3 people found this review helpful

    It was the correct decision to reject my claim. The problem is that it took too long to decide.
    Herman

    HTH Travel Insurance policy: TripProtector Economy

    Nothing to add, other than will use your service when travelling abroad again

    Warwick from TX
    Review Received: October 5, 2023
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    0 out of 1 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    I did not have to file a claim so I have nothing to review.

    BONNIE from NY
    Review Received: September 24, 2023
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    0 out of 2 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Case Number 04459212
    Certificate# M847894073
    Filed Claim on 08/18/2023 with Travel Team
    No response since then
    I work in claims - I did not expect this.
    Could not speak to someone live - kept being told to hold by customer service - never spoke to someone in claims.

    Stephen from NY
    Review Received: September 6, 2023
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    14 out of 14 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    It was extremely difficult to communicate with HTH Travel Insurance and ultimately they did not provide the help needed.

    Anonymous from WA
    Review Received: August 30, 2023
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    21 out of 24 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    So far HTH is asking for the same information that I sent with the initial claim, which is a discouraging start. My claim is relatively small, $140 for a lost phone, and I am asking for the FMV of the nearly two year old phone, not the replacement cost.

    Jay from CA
    Review Received: August 10, 2023
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    16 out of 16 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    My claim to get reimbursed for one doctor visit is still in progress.

    Catherine from CA
    Review Received: July 16, 2023
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    13 out of 14 people found this review helpful