HTH Travel Insurance Reviews

The sailing date received by HTH From Square mouth was In error.
It took two days of phone calls to correct the sailing date.

My wife was admitted to Brisbane Royal Hospital on March 26 for one night.
I called HTL Office next few days to advise situation
.
We returned from travel on May 5, 2023.

Ulf Goranson
205-719-0344

The online experience was good.
The conversation with your customer service person was excellent.
She really helped to answer my questions and concerns

I needed assistance to figure out how to upgrade my coverage after I had established a policy. Customer Service (via email) was very helpful and comprehensive within one exchange.

My experience with your travel insurance which I did not have to use, was very good. Your rates fit in very well with my budget for myself and my 90 year old mother. We had to pay more for her but it was still reasonable.

Thank You and I will look forward to doing business with you again

ZB

We needed medical assistance during our trip, while out of the country. I was on hold for over 30 minutes to talk to medical customer assistance. If this was a true extreme medical emergency, I could not have waited that long to seek assistance. I was very disappointed especially because I am a travel agent And recommend Travel Insurance to my clients every day. I will definitely not be recommending your policy to any future clients, waiting 30 minutes on hold for a medical emergency assistance is just not acceptable.

So many choices available for coverage which was good. It was a learning experience - not familiar with all the ins and outs of what is and is not covered. Just glad that we didn't have to submit a claim. Trip was great and we were all healthy.

I don’t understand why it had been so difficult to get the proper claims forms from HTH / Nationwide. I had to call multiple times only to receive PDF forms to fill out that have limited space and are cumbersome. HTH hold times are unacceptable and it’s amazing to me that the claims process isn’t digital.
HTH proves that it’s easy to buy an insurance policy but difficult to make it work in times of need.

Glad your insurance was there to ease our minds as we traveled internationally.

Buying the insurance was easy and pleasant, and the price affordable. But I didn't have a claim so I don't know how they would have dealt with it.