Trusted Partner of: Trusted Partner Logo

Overview

HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.

Trips Protected
Calendar icon
SINCE 2004
35,809
Calendar icon
AVG. MONTH
225
Total Reviews
Star icon
SINCE 2004
550
Detailed Rating
Customer Service Before Trip
4.35/5
Customer Service During Trip
3.33/5
Customer Service During Claim
3.65/5

See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (550 reviews)

HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.

  • 5
    323
  • 4
    110
  • 3
    44
  • 2
    19
  • 1
    35
  • Filter By
    Filter
    Sort By
    Sort
  • HTH Travel Insurance policy: TripProtector Economy

    My experience with your travel insurance which I did not have to use, was very good. Your rates fit in very well with my budget for myself and my 90 year old mother. We had to pay more for her but it was still reasonable.

    Thank You and I will look forward to doing business with you again

    ZB

    Zakiyyah from MD
    Review Received: April 26, 2023
    Was this review helpful?
    5 out of 6 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    We needed medical assistance during our trip, while out of the country. I was on hold for over 30 minutes to talk to medical customer assistance. If this was a true extreme medical emergency, I could not have waited that long to seek assistance. I was very disappointed especially because I am a travel agent And recommend Travel Insurance to my clients every day. I will definitely not be recommending your policy to any future clients, waiting 30 minutes on hold for a medical emergency assistance is just not acceptable.

    Michael from OH
    Review Received: April 5, 2023
    Was this review helpful?
    46 out of 48 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    So many choices available for coverage which was good. It was a learning experience - not familiar with all the ins and outs of what is and is not covered. Just glad that we didn't have to submit a claim. Trip was great and we were all healthy.

    Jean from VA
    Review Received: March 25, 2023
    Was this review helpful?
    0 out of 4 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    I don’t understand why it had been so difficult to get the proper claims forms from HTH / Nationwide. I had to call multiple times only to receive PDF forms to fill out that have limited space and are cumbersome. HTH hold times are unacceptable and it’s amazing to me that the claims process isn’t digital.
    HTH proves that it’s easy to buy an insurance policy but difficult to make it work in times of need.

    Sven from NY
    Review Received: March 25, 2023
    Was this review helpful?
    22 out of 23 people found this review helpful
    Response from HTH Travel Insurance

    1. Go to https://hthtravelinsurance.com/index.cfm

    2. Click on “member login” in the top righthand corner.

    4. Click on “Register here”

    5. Enter your certificate number, First name, last name.

    6. Click “continue”

    7. Policy documents will appear in member portal.

    If you have any issues with this process, please reach out to our customer service team at 610-254-8769 or email customerservice@hthworldwide.com.

    HTH Travel Insurance policy: TravelGap Voyager excl US

    Glad your insurance was there to ease our minds as we traveled internationally.

    Donna from MD
    Review Received: March 16, 2023
    Was this review helpful?
    2 out of 7 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    Buying the insurance was easy and pleasant, and the price affordable. But I didn't have a claim so I don't know how they would have dealt with it.

    Rachel from TX
    Review Received: March 13, 2023
    Was this review helpful?
    0 out of 4 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    I have nothing but high praise for the experience. All questions were answered and the information was complete with zero confusion. Thankfully I did not need to utilize my coverage but I traveled with the confidence that if I needed it would be there. I will definitely use this service again and recommend this to my friends and family.

    John from NY
    Review Received: March 13, 2023
    Was this review helpful?
    0 out of 3 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    May Kim from NY
    Review Received: March 11, 2023
    Was this review helpful?
    17 out of 17 people found this review helpful

    First of all, the website is clear and simple and it was easy to buy the travel insurance on line.
    We had some minor health issues in Singapore and upon return, I filed a claim.
    No questions asked and claim was processed. We had our refunds.
    Recommended my sister-in-law (she left for Europe) 2 days ago and she purchase a package from HTH.

    HTH Travel Insurance policy: TripProtector Classic

    James from TX
    Review Received: February 24, 2023
    Was this review helpful?
    11 out of 11 people found this review helpful

    The claim was very straight forward and it still tooks three weeks to process.

    HTH Travel Insurance policy: TripProtector Preferred

    Filing the claim was very straightforward and I was contacted for some clarification and the claim was paid. It took about 2 months which seems very fair considering the amount of claims being processed.

    Santina from NJ
    Review Received: November 13, 2022
    Was this review helpful?
    41 out of 42 people found this review helpful