Overview

HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.

Trips Protected
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SINCE 2004
35,476
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AVG. MONTH
239
Total Reviews
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SINCE 2004
544
Detailed Rating
Customer Service Before Trip
4.34/5
Customer Service During Trip
3.33/5
Customer Service During Claim
3.69/5

See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (544 reviews)

HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.

  • 5
    319
  • 4
    110
  • 3
    42
  • 2
    19
  • 1
    35
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  • HTH Travel Insurance policy: TripProtector Preferred

    I don’t understand why it had been so difficult to get the proper claims forms from HTH / Nationwide. I had to call multiple times only to receive PDF forms to fill out that have limited space and are cumbersome. HTH hold times are unacceptable and it’s amazing to me that the claims process isn’t digital.
    HTH proves that it’s easy to buy an insurance policy but difficult to make it work in times of need.

    Sven from NY
    Review Received: March 25, 2023
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    22 out of 23 people found this review helpful
    Response from HTH Travel Insurance

    1. Go to https://hthtravelinsurance.com/index.cfm

    2. Click on “member login” in the top righthand corner.

    4. Click on “Register here”

    5. Enter your certificate number, First name, last name.

    6. Click “continue”

    7. Policy documents will appear in member portal.

    If you have any issues with this process, please reach out to our customer service team at 610-254-8769 or email customerservice@hthworldwide.com.

    HTH Travel Insurance policy: TravelGap Voyager excl US

    Glad your insurance was there to ease our minds as we traveled internationally.

    Donna from MD
    Review Received: March 16, 2023
    Was this review helpful?
    2 out of 7 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    Buying the insurance was easy and pleasant, and the price affordable. But I didn't have a claim so I don't know how they would have dealt with it.

    Rachel from TX
    Review Received: March 13, 2023
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    0 out of 4 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    I have nothing but high praise for the experience. All questions were answered and the information was complete with zero confusion. Thankfully I did not need to utilize my coverage but I traveled with the confidence that if I needed it would be there. I will definitely use this service again and recommend this to my friends and family.

    John from NY
    Review Received: March 13, 2023
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    0 out of 3 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    May Kim from NY
    Review Received: March 11, 2023
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    17 out of 17 people found this review helpful

    First of all, the website is clear and simple and it was easy to buy the travel insurance on line.
    We had some minor health issues in Singapore and upon return, I filed a claim.
    No questions asked and claim was processed. We had our refunds.
    Recommended my sister-in-law (she left for Europe) 2 days ago and she purchase a package from HTH.

    HTH Travel Insurance policy: TripProtector Classic

    James from TX
    Review Received: February 24, 2023
    Was this review helpful?
    11 out of 11 people found this review helpful

    The claim was very straight forward and it still tooks three weeks to process.

    HTH Travel Insurance policy: TripProtector Preferred

    Filing the claim was very straightforward and I was contacted for some clarification and the claim was paid. It took about 2 months which seems very fair considering the amount of claims being processed.

    Santina from NJ
    Review Received: November 13, 2022
    Was this review helpful?
    41 out of 42 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Questions answered with respect to car rental coverage both personally and adequately!

    David from OR
    Review Received: November 6, 2022
    Was this review helpful?
    3 out of 7 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    We did not file a claim and I can only refer to purchasing a policy. The process was easy and clear, and I contacted customer service once with a question to clarify the policy. The representative was very helpful, friendly and professional. I will use HTH travel insurance again.

    Julia from VA
    Review Received: November 3, 2022
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    9 out of 11 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    we sent in also the forms for a claim - medical- and the doctor's note and are waiting to hear from your about the return of the Celta air fare for both of us. The information was sent to you on October 11th. Please reply ASAP.

    Gail from UT
    Review Received: October 27, 2022
    Was this review helpful?
    21 out of 22 people found this review helpful
    Response from HTH Travel Insurance

    Thank you for your review! Due to the in depth nature of claims, our claims process can take 30-45 days. Our claims department will reach out to you if they need any further information, or once the claim has been fully processed.