HTH Travel Insurance Reviews

We needed medical assistance during our trip, while out of the country. I was on hold for over 30 minutes to talk to medical customer assistance. If this was a true extreme medical emergency, I could not have waited that long to seek assistance. I was very disappointed especially because I am a travel agent And recommend Travel Insurance to my clients every day. I will definitely not be recommending your policy to any future clients, waiting 30 minutes on hold for a medical emergency assistance is just not acceptable.

So many choices available for coverage which was good. It was a learning experience - not familiar with all the ins and outs of what is and is not covered. Just glad that we didn't have to submit a claim. Trip was great and we were all healthy.

I don’t understand why it had been so difficult to get the proper claims forms from HTH / Nationwide. I had to call multiple times only to receive PDF forms to fill out that have limited space and are cumbersome. HTH hold times are unacceptable and it’s amazing to me that the claims process isn’t digital.
HTH proves that it’s easy to buy an insurance policy but difficult to make it work in times of need.

Glad your insurance was there to ease our minds as we traveled internationally.

Buying the insurance was easy and pleasant, and the price affordable. But I didn't have a claim so I don't know how they would have dealt with it.

I have nothing but high praise for the experience. All questions were answered and the information was complete with zero confusion. Thankfully I did not need to utilize my coverage but I traveled with the confidence that if I needed it would be there. I will definitely use this service again and recommend this to my friends and family.

Filing the claim was very straightforward and I was contacted for some clarification and the claim was paid. It took about 2 months which seems very fair considering the amount of claims being processed.

Questions answered with respect to car rental coverage both personally and adequately!