HTH Travel Insurance Reviews

The process for filing a claim is complex and burdensome. So much so that I may forgo making a claim. Our flight was delayed by four hours and a bag was lost for two days. They require extensive paperwork which is understandable. The very poor communication about that paperwork both on the phone and in their claim materials is irresponsibly bad. My time is worth more than the effort it will take to work their system to recover $400 to $600 in losses.

HTH Travel says it has 24/7 customer service, but this only applies for emergency medical care. For everything else, you have to contact them during regular business hours on Eastern US time zone, which is very difficult to do from many international locations. They are also very busy during their business hours, so I was never able to speak to an agent during our trip. I left a message with my contact information to receive a call when an agent was available, after being prompted to do so due to the high call volume. I was never contacted.

So far so good. Have never had to fike a claim so can't say for sure but hopefully my loyalty brings your loyalty

My trip was canceled d/t "regional issues" in the Baltic Sea. HTH Insurance is denying my claim stating it was Covid related. Virgin Cruise at no time indicated it was covid related. The cancelation letter clearly states "regional issues"

On my initial call to HTH, someone answered the phone in five minutes. After a brief discussion, she switched me to I believe it would be Claims. I waited over an hour and they never answered. I called a second time a day or two later. After waiting about an hour, I left my callback number. They never called me back. I also sent an email that went unanswered. Upon returning home, I began the claims process, and this time they answered the phone in about 20 or 25 minutes . At this point, I am almost ready to submit my claim. I expect to do that in the next few days.

We received helpful information in respect of our travel situation as SAS (Scandinavian Airlines) was hit by a pilot strike at the time of our departure from Copenhagen to San Francisco. However, SAS re-booked us on a Lufthansa departure. Thus we did not have to utilize the insurance to pay for alternative tickets.

However, Karsten unfortunately lost his wedding ring during the trip. He will contact you by phone to address this matter.

Too early to evaluate.
I spoke to an agent who sent me a form for lost luggage.
I have competed the claim and forwarded it to the company.
I am awaiting a response.