John Hancock Travel Insurance Reviews
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Overview
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
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“John Hancock Insurance Agency, Inc. policy: Silver
I increased amount the of coverage twice after the initial purchase and both time the customer service agents were efficient and easy to work with.
Woody from ORReview Received: April 25, 2024Was this review helpful?1 out of 1 people found this review helpful“John Hancock Insurance Agency, Inc. policy: Silver3 weeks in and still no resolve with my claim for my husband who passed away. Not happy
Kristin from NYReview Received: April 13, 2024Was this review helpful?9 out of 9 people found this review helpfulReview Updated: 05/12/2024
I felt process was dragged out. I was filing a death claim,I felt I had to jump through hoops to get endless documentation to prove my husband didn’t show up for his trip. A death certificate should have been sufficient evidence. All in all I’m glad with the end result,but was not happy when they told me “congratulations “ your claim was approved,like I won something . Honestly it was too much to go through with everything else going on. Streamline your process for further claimants.
“John Hancock Insurance Agency, Inc. policy: SilverDuring my trip to China I was infected with the Covid virus. I had a documented positive test result. My trip was ruined and I wanted to return to the United States. This would incur cancellation fees with the airlines and increase cost for the new flight. The insurance company refused to cover these charges unless I got a note from a Chinese doctor stating that I must return home immediately for treatment. Such a note is impossible to get in a Chinese emergency room setting. So my choices were to pay the additional airline costs out of my own pocket or else suffer through Covid in a foreign country.
Victor from FLReview Received: April 2, 2024Was this review helpful?8 out of 8 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverJohn Hancock/Sedgwick Claim services are denying my claim because I do not have a completed medical authorization form and receipts for payment.
The acccident happened in Bolivia and we had to pay the bills in cash so the only receipts we have are cash receipts.The processing company for Sedwick says we have to talk to John Hancock and when I call John Hancock they say we have to talk to Sedwick who processes their claim. So no one wants to take responsibility to help me get reimbursed for medical expenses due to an acccident in Bolivia for which I purchased travel insurance for.
You can be sure that I will not purchase travel insurance from John Hancock again and we travel to Bolivia 3 times a year.
Margaret from WVReview Received: April 1, 2024Was this review helpful?10 out of 10 people found this review helpfulReview Updated: 04/29/2024
John Hancock was not good about explaining on the first contacts with them that the HIPPA form did not need to be completed by the hospital and clinics that performed the services that it was a form that needed to be completed by the patient. They kept saying these are the policies of the company that processes our claims and you have to talk with them. When I called that company they kept saying that these were policies of John Hancock and I would have to talk to them. Just a vicious circle.
After squaremouth Zero complaint became involved and asked for some more documentation and receipts, then John Hancock accepted the cash receipts and paid the claim.
Thank you Squaremouth for stepping in and assisting with this claim.
“John Hancock Insurance Agency, Inc. policy: BronzeFriendly and helpful staff
Richard from GAReview Received: March 31, 2024Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverAfter vigorous research, I thought that the John Hancock Silver policy was the best deal. Thankfully i did not have to use it.
James from MSReview Received: March 24, 2024Was this review helpful?2 out of 2 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverGH from CAReview Received: March 3, 2024Was this review helpful?1 out of 1 people found this review helpfulVery quick processing time and payment of claim!
“John Hancock Insurance Agency, Inc. policy: SilverI was unable to travel and had to file a claim. I have submitted over 30 documents and the claim has not yet been resolved??!!
My experience has been a zero stars. I will NEVER buy this policy again!!!!!Leon from FLReview Received: February 26, 2024Was this review helpful?14 out of 14 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverI needed to change dates of our travel and they were extremely helpful and prompt.
Anthony from FLReview Received: February 25, 2024Was this review helpful?4 out of 4 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeI had inadvertently entered the incorrect start date for the trip. I called the agent when I realized the mistake and they immediately corrected it and sent a follow up policy with the correct dates. This was very important as Ecuador was asking for proof of medical evacuation in 2023. They seemed to have dropped this requirement January 1, 2024; so technically we could have travelled without a policy, but it felt good to have one.
Christian from NYReview Received: February 16, 2024Was this review helpful?2 out of 3 people found this review helpful