John Hancock Travel Insurance Reviews

I had an awful experience. Three passengers on our trip had a 12 hour delay and then missed the connection to Tortola due to technical problems on the plane. They ended up with a $800 hotel bill ...we want to be compensated for time missed on the trip as well as hotel..

also,

I have had a hard time knowing who to file the claim with... I would call JH and be told it was through Starr or Sedgewick.

I am very disappointed in the lack of professionalism.

Thank you!

Jackie Gammill

Very helpful with pre-travel customer service.

The customer service rep I spoke with was very helpful, professional and answered all my inquiries to my complete satisfaction,

Claim was submitted on Tuesday, January 2nd. Can you please verify it was received?

Although they claim to review documents within 7-10 business days, it has been over a month. They claim to be backlogged. Very impressive on phone but no movement whatsoever

Not very helpful in helping finding the medical assistance. I'm glad it was bronchitis and not something serious.

The website to file the claim isn't user friendly.

Service was fine. Communication was lacking. It would have been nice to receive an email or text prior to my trip. I had to assume everything was in order. The most disappointing thing about the policy is that once I was in Thailand I thought I might extend my trip by a couple of weeks, but it turned out John Hancock will not extend a policy, and will not sell a policy to someone who's trip has already commenced. That wasn't clear to me when I bought the policy.

I filed a claim but never heard back concerning any updates on my claim I feel like the ball was dropped . I experienced delayed luggage. I had to purchase items until my baggage arrived.

They have been awful..they have been unresponsive to my correspondence for the most part. They have denied my claim because my Costco Travel has not been able to provide them the exact reason why the airline cancelled a flight. There is no dispute that the flight was cancelled. Costco claims that the airline doesn't have to provide an exact reason. I have notified Hancock's adjuster that there is no provision in the insurance documents that I reviewed that an "exact " reason for cancellation has to be provided. I fully intend to dispute this matter and file a complaint.