John Hancock Travel Insurance Reviews

Insurance was great to have. One issue...on Squaremouth, we purchased insurance for total amount of trip for 3 of us. We received 3 separate policies with amount evenly divided. However, the cruise line's costs were not billed that way. I would have been underinsured by $1000 if I hadn't noticed. I called John Hancock who fixed it by charging me more, but my son's insurance cost would have been $10 less but they wouldn't refund it. There was no option on your website to put the correctly insured amount for each of us. Can that be added in the future?

They don’t answer the phone

Easy transaction. Excellent service when I called to revise coverage dates. No hassles!

Everything went well. We felt very comfortable traveling.

I did call to make sure the policy I was purchasing was the best for this trip. The agent confirmed that it covered what I needed very well.

We had to cancel our trip because of an injury that required surgery and rehab. We were able to take care of our refund request all on line. We submitted all the paperwork with our request. We submitted it on Saturday which was approved after a few days. Received a check a week after that. It was a surprisingly easy process. We will use John Hancock as a travel insurance provider in the future.

Very helpful and professional.

The information coming is too confusing as to who we are to work with. John Hancock, Squaremouth, Starr Indemnity & Liability Company, and Broadspire Services, Inc. If that's the intent, that's not very nice. The forms sent to fill out are very difficult to read. This new way of using the smallest fonts in a light gray isn't nice either. This causes migraines in a very short time making everything take longer to read and fill out. Life is hard enough without this.

Our cruise was cancelled by the operator. The operator made good my out-of-pocket costs. John Hancock transferred my insurance policy from the April cruise to the rescheduled September cruise, at no cost.

Well done!