Compare John Hancock Insurance Agency, Inc. Plans in Just A Few Simple Steps
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
Securing the policy and editing information was straightforward and efficient. The claims process leaves more to be desired. Portal wasn't working properly, remittance address shown on the website is invalid (per USPS), and responsiveness has not been consistent. The adjustor handling my claim was a timely and thorough communicator. His "manager" not so; it's been close to a month and there is still no response as my claim continues to be under review.
Review Updated: 05/16/2023
My claim was finalized to my satisfaction, but there are opportunities for process improvements. The portal does not always work, and it does not accurately reflect what is in the works, and there was no communications that my claim was finalized-I just got my check. I had a great claims specialist who was good with return calls/emails, but once my claim was escalated there was no communication.
I was unable to go on the trip due to my mom being ill she’s 88 years old and bedbound so I had to cancel the trip
I filed a claim almost a month ago due to a missed connection caused by a flight delay. The claims process was very confusing. John Hancock's claims agent kept sending me forms for a medical claim, not a travel delay. I finally received and filed the correct forms, but now can't find out the status of my claim. The claim status website says the claim is 'closed', but there no information about whether or how much I will receive. I am very unhappy with the difficult process for what is a very simple claim.
I filed a claim for a trip delay and received full reimbursement for my claim. The process was completed within two weeks. I give it 4 stars because I found the website to be clumsy and difficult to navigate. I ended up calling in my claim and mailing in my documentation. Otherwise, I was pleasantly surprised after reading reviews about various insurance companies. I think the trick is to have all your documentation. If something happens on you trip call the insurance company right away to see what documents you are going to need to file the claim. Much easier to get documentation while you are there then trying to deal with it when you get home. The people I spoke to on the phone at John Hancock were very professional, sympathetic and polite. Actually bought another policy from them for an upcoming trip.
Easy to purchase.
Contacted Customer service for Covid 19 coverage letter and agent was really helpful. I had my letter within 24 hrs.
I called them up due to the 24 hours delay and all my questions were answered promptly.
all the process of purchasing the travel insurance was easy and smooth, it gave us peace of mind during the whole trip to Peru.
We didn't need any medical assistance, but it was a good feeling that we had the travel insurance with John Hancock.
We were paid a minimal amount for our claim. We telephoned multiple times to contest the amount. Our calls have not been returned and the person we need to speak with is never available.
This is the first time I have purchased independent travel insurance. It was easy and will do it again.
However, upon return from my trip I contacted John Hancock due to delays, missed connections and expenses incurred due to issues beyond my control. Spoke to a very nice young man who promised to send me the paperwork to start a claim. Its now been 16 days and no sign of the paperwork. So far, on the John Hancock end, I'm not impressed.
I do not think the question about pre-departure is a fair one unless you add a question about post-departure experience. I didn't have any experience pre but did post. So giving a low score as sort of an average.
My first call ended up
In a very long wait and call back. While waiting I tried to file online and the system would not take some required info and did not allow me to save a draft, instead erased it. I called back three days later and was helped by Kevin in setting up claim number. Now I must wait up to 10 days until claim is visible to me online. I find this ridiculous