John Hancock Travel Insurance Reviews

Easy transaction. Clear and concise coverage details and explanation. When my trip schedule changed by a couple of days one easy phone call to customer service got the records updated Thankfully our trip was flawless and we do not have to deal with making any claims. I highly recommend Squaremouth and in particular John Hancock.

I had an excellent experience in filing a claim. The communication was consistent and helpful. It was resolved and I am 100% satisfied.

I was stranded at an airport and had 9 flight delays. When I tried to reach a John Hancock agent to determine what my options were that would be financially reimbursed I was told that the office was closed for the weekend and to try back on Monday.

The claims process was slow and very laborious! It was a one month long trip and I had arranged all the stops and stays myself. They repeatedly required me to send them every single one of the travel stops and hotels arrangements, even though they were irrelevant to our claim. I had to send well over 100 pages of documentation, and then they required me to resend much of it. The response time varied from a few days to over a month. The total processing time from claim to payment was about 4 months. The way they process claims is to categorize them, so they paid us under the "lost baggage" category, when in reality we were robbed. They did not pay for contents, they did pay the max for each of our (1) bag. Since my husband paid for the hotel while we waited for me to get an emergency passport with his Marriott points, they did not credit anything for that. In the end, they did pay, so overall I'm happy with that. It was just such a painful process.

I will never use John Hancock Insurance Agency again. They clearly do not have any interest in completing this claim. Links didn't work on their emails and they would never read the explanations that I provided. I was not able to go on my trip because my mother fell and broke her hip. I was able to cancel all of my trip without cost except for the airfare on Iberia yet they would not work with me.

When I book my trip for the fall to either Japan or Europe, I'll not be using John Hancock.

The underwriter tried everything they can in order not to pay what should be covered. My trip was interrupted due to the cancellation of my credit card affected by credit card theft. They first requested all the documents and repeatedly requested same documents again and again for many weeks. Then they claimed that this is not an unforeseen event on the fine printed list of unforeseen events. Thus they refused to cover the claim. I will spread this on social media as much as I can to warn future travelers not to fall in the trap, and I will contact insurance commissioner to ask for help.

Thank you for reassuring me that if anything was to happen I'd be covered medically.

The only issue was some question as to whether or not the policy had actually been issued. Squaremouth contacted me that there was no policy because of some glitch, but I had already received confirmation from John Hancock. It was cleared up, but required me to interact with your customer service.