John Hancock Travel Insurance Reviews

I had several delays etc on my trip. I filed a claim Sept 24, 2022 with all documents complete. No answer from insurance. I contacted Square Mouth and they called and said they would resolve. Still no word from insurance, no one returns email. Claim still open! It is almost Christmas and still no word. Terrible!

We had a medical issue overseas which I reported 3 weeks ago on the phone. I never received the claim forms via email and called the claim number today. The process was a bit complicated and lengthy and we could not actually connect with the person responsible. I am awaiting forms at this time.

I had a ridiculous amount of challenges with the MedAssist program when out of the country. Their advice was inappropriate for my Covid treatment. If I had of followed their instructions I would not have the possibility of getting refunded for trip interruption.
Thank goodness I’m a retired RN who knows what the protocols should be and sought my own medical care.

Fine. I'm waiting for my claim to be completed.

Purchasing a policy was very easy. However after filing a claim almost a month ago i still have to hear from them about the status of my claim. I am still hopeful that my claim will be resolved as soon as possible.

I have already been in contact with the Zero Complaint team.

I was told someone will be in touch within 10 business days regarding my claim. No one has contacted me. Very disappointing

I asked questions to clarify what I had purchased on my policy .. they were able to answer my questions but the male representative was not very friendly

Glad we had the trip insurance as back up. Glad we didn’t need to use it.

My backpack with prescription medicine and an IPad and some cables was stolen off the train. The insurance representative informed me neither would be covered under their insurance policy. He indicated the only thing that might be covered is my backpack, if I have the receipt.