John Hancock Travel Insurance Reviews
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Overview
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
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“John Hancock Insurance Agency, Inc. policy: Silver
I just started a claim as we did not travel due to covid. So far, the only person I have spoke to after holding for close to 25 minutes, was very kind and helpful.
Kimberly from PAReview Received: October 15, 2022Was this review helpful?0 out of 3 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverExcellent service.
Biagina from ORReview Received: October 15, 2022Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeEasy enough and your team was very helpful in adjusting departure dates. Thanks
Kirk from TXReview Received: October 12, 2022Was this review helpful?1 out of 1 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverWaiting claim form. Loss of hearing **** while in Lisbon Portugal.
Carol from WAReview Received: October 12, 2022Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 11/14/2022
After initiating contact re: loss of hearing ****, I connected with Costco where **** purchased. They have a loss guarantee as part of my initial purchase....somy hearing **** have been replaced...and I have closed my claim. Thank you for responding quickly and effficently.
“John Hancock Insurance Agency, Inc. policy: SilverPersonally I feel like it's been a Ponzi scheme it's very easy to purchase. When you need something though when you're out of the country when your cell service is not working as well as you are accustomed to back at home. When you are transferred three or four times it leaves a feeling of fear. When your policy number begins the 50 or 54 and you notice the five zeros get their phone calls in through immediately the five fours are put through 10 more hoops. It leaves you angry when you're promised an email and then they tell you you certain monitor your spam you get a response within 10 days 15 18 19 days go by you're left with a sense of Doom. Don't know what to say
Cj from CAReview Received: October 12, 2022Was this review helpful?3 out of 3 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverThey provided answers to questions I had, which helped in selecting their travel insurance.
Deborah from GAReview Received: October 9, 2022Was this review helpful?1 out of 1 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverMy flight was canceled due to hurricane Ian. I filled my claim and spoke to the agent and was advised that filing claims would be delayed due to overwhelming claims or they are so busy. It’s been a week now and they still haven’t call me back for the update of my claims.
Antonio from NVReview Received: October 8, 2022Was this review helpful?12 out of 12 people found this review helpfulReview Updated: 11/23/2022
Delaying tactic, it took almost 2 months to get my payment.
My flight was canceled due to hurricane Ian and the insurance adjuster was playing game with me. He wanted me to produce a letter from frontier airlines stating the reason of flight cancellation even though I already submitted an email from the airlines that my flight was canceled and the airlines already refused to provide a letter stating the flight cancellation was due to hurricane. The airlines told me it’s against their policy.
Then the insurance company wanted me to file a report to the transportation department. Why would I file a complaint to the transportation department if the flight was canceled due to hurricane.
Don’t waste your time buying travel insurance with this company. NOT RECOMMENDED!“John Hancock Insurance Agency, Inc. policy: BronzeI await some news or notice from John Hancock. Until I hear something from Hancock I cannot rate the overall travel insurance experience.
Rebecca from WAReview Received: October 8, 2022Was this review helpful?2 out of 4 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverSo far, not impressed with John Hancock. All automated replies that make it seem that nothing I’ve submitted has been looked at. Asking for a phone call for clarification leads to no replies at all.
Matthew from WAReview Received: October 7, 2022Was this review helpful?8 out of 8 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverThe claims process was brutal. Repeatedly asking for different documents each time and sometimes the same documents over again. Long delays. Impossible to reach the claims adjuster despite numerous attempts. After 3 attempts finally reached a supervisor who was very helpful and processed the claim without further delay.
Vicky from CAReview Received: October 6, 2022Was this review helpful?7 out of 7 people found this review helpful