John Hancock Travel Insurance Reviews

My cruise was canceled by Holland America (not by me) due to Covid issues with Japan. John Hancock treated the cancellation as if I had canceled myself and therefore decided I had no claim. I am extremely disappointed. I selected John Hancock believing I was protected for Covid reasons but was told I was not.

The two questions left unanswered above are TBD. I spoke with a kind John Hancock representative who took down the claim information, provided a claim number, then sent an email containing the options of a click-on link and a copy and paste link. I've tried both for several days and get a "Sorry, something went wrong" message.

I was hoping that due to high reviews they would not be a typical stall and make things difficult insurance company. This is disappointing. I"d like your help in dealing with them.

John Hancock has been extremely slow getting back to me about my claim.

you say it’s 24 hour customer service, but the claims dept. is not. 24hrs.
It was easy to purchase the insurance to squaremouth though, but putting claim was confusing.

I just started a claim as we did not travel due to covid. So far, the only person I have spoke to after holding for close to 25 minutes, was very kind and helpful.

Excellent service.

Easy enough and your team was very helpful in adjusting departure dates. Thanks

Waiting claim form. Loss of hearing **** while in Lisbon Portugal.

Personally I feel like it's been a Ponzi scheme it's very easy to purchase. When you need something though when you're out of the country when your cell service is not working as well as you are accustomed to back at home. When you are transferred three or four times it leaves a feeling of fear. When your policy number begins the 50 or 54 and you notice the five zeros get their phone calls in through immediately the five fours are put through 10 more hoops. It leaves you angry when you're promised an email and then they tell you you certain monitor your spam you get a response within 10 days 15 18 19 days go by you're left with a sense of Doom. Don't know what to say

They provided answers to questions I had, which helped in selecting their travel insurance.