Compare John Hancock Insurance Agency, Inc. Plans in Just A Few Simple Steps
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
It is good to have the insurance with reputable company. Your people were knowledgeable and friendly.
Claim sent 7/29/22. Receipt acknowledged 8/10/22.
Follow-up on 9/9/22. Response received 9/12/22 stating "heavier than usual claim volume"
Any phone calls to Customer Service are returned days later.
Their claims administrator seems under-staffed.
Review Updated: 12/20/2022
Claim service was very slow. Claim was small - only about $300 on a $6,000 policy. Claim finally denied after 5 months. Claim was for non-refundable fee. Went ahead and traveled with fractured wrist and surgery recovery but unable to participate in activity so canceled. JH says that since I was offered a 1 year credit vs cancel no insurance claim is due. This is technicality as no way I am going to be able to travel back to Europe from US just to participate in this activity within 1 year. The cancel policy was no refund and should purchase travel insurance (per the vendor.) But they offered a 1 year credit. I think it is not unreasonable for JH to pay the claim - even though technically I received a (worthless) credit.
Friendly & helpful service representatives
My contact with, Ben, the intake officer was wonderful. He was friendly, professional, and extremely knowledgeable. He calmly and patiently helped me through the entire process. He answered my questions and informed me of what to expect next in the process. It was explained to me that my policy covered the replacement luggage and the items purchase until my bag was found and delivered to me. Overall, this policy was perfect and I will definitely use it each time I travel.
Today is October 20, 2022. I filed my claim on September 11, 2022 (claim no. 4038142) and I am still waiting to be contacted by Broadspire and given the information and documents necessary to move my claim forward. Repeated calls to their customer service number have resulted in nothing more than polite but obviously scripted replies about how their claims volume is high and that someone will contact me shortly, which doesn't happen. It's a disgrace how poorly Broadspire is performing.
I submitted 3 separate claims for 3 separate policies with this company. All were submitted within the timeframe required with full documentation. They were submitted mid July. Within two weeks (so the end of July) I got emails stating "an agent was assigned" and would reach out if more info was needed. I've sent emails to see what the status is of the different claims and only received a form email back saying: it takes time/short staffed/blah, blah, blah. I
t's been 6-7 weeks since an agent was assigned and at least 8 weeks since I submitted and I've heard nothing and received nothing. I think this is their ploy--wait a long time and people are forced to move on with their life. John Hancock/Seven Corners collects hundreds of dollars but never has to pay out a claim. Truly a frustrating experience.
And while I'm at it, I notice that many of this company's five star reviews are followed with a paragraph explaining how frustrated and angry customers are--that seems misleading. Wonder why that is happening--is Squaremouth intentionally misleading customers or are customers mistakenly hitting five stars? Who knows, but it should be edited.
Made a claim six weeks ago and no response other than that they received all documents.
I have sent all the paperwork to John Hancock and tried to call them (I can never get through on the phone, neither can I get through on the phone to squaremouth). I have sent in paperwork to John Hancock twice now and been waiting 2 months and still no correspondence except emails returned saying they are working on it. It was a very simple claim for a few hundred dollars for a doctors bill.
I am very very disappointed. I will not be using either busineess again unless this is resolved by next week. I encourage you to get involved and follow up with them or I will be seeing assistance through the overseeing body of the insurance corporations.
I bought a policy for myself and my nephews. My nephews lost the email so I had to call and talk to an agent. She was very helpful and called me that evening and sent me the policy number.
Trying to file an claim has been an issue so far. Slow response. So far I can not recommend.