Compare John Hancock Insurance Agency, Inc. Plans in Just A Few Simple Steps
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
Trip went well with the exception of a delayed flight home. Missed connection but was able to rent a car and drive home. Tried calling but was put on hold. Attempted to file a claim online but found the process tedious, confusing and not worth the effort for such a small amount. Will not be using John Hancock in the future. Should have read the reviews. Great name, poor service.
The experience with John Hancock was good. Since filing our claim, communication with Broadspire has been poor and our uploaded documents have still not been reviewed. The first set was uploaded July 25 and the second August 12. I called around the 18th because the webpage said allow 5-7 working days for review. The gentleman I talked to said he was flagging it for action and it should be taken care of by the 26th. The claims portal still shows none of the documents have been reviewed.
Review Updated: 09/27/2022
I was reimbursed for the full amount that I claimed, was able to reach a real person with relative ease (sometimes by the call back system), and found the document upload system easy to use. I would have given 5 stars except for a lack of communication regarding how long the process was going to take. I understand that the volume of claims was extremely high due to travel factors this summer. That is not the companies fault. When I uploaded the documents, the website said please allow 5-7 business days for review. That process took nearly 6 weeks. If I had been told up front that claims can take up to 6 weeks to settle due to high volume, I would have rated my experience a 5.
I was pleased with the outcome of receiving a flight refund, however there were too many steps involved in the process and the time it took to resolve this was way too long. Much clearer instructions are needed to indicate the level of documentation needed to complete the process.
I have filed a complaint
It was a good experience and thankfully we didn't need to file a claim! We enjoyed our trip immensely. :)
I have not t sent in my claim until I get more details from princess cruises. I will be submitting a claim soon. I cannot give a rating on the claim part as I haven’t completed it. Our trip was interrupted by contacting covid only 4 days into our 13 day cruise tour. We were abruptly sent away and had to go home. Very upset and depressed over losing out on our dream trip to Alaska.
Difficult to get the paperwork in order to submit my upcoming claim
The representative was very knowledgeable and fun to talk too
She take of my issue quickly and provide useful information.
I am still waiting to hear about my claims that have been filed. It has been over an week and no one has contacted me to follow up and proceed forward. I am beginning to feel Georgette’s about.
We are highly upset by the company not sending the appropriate documents and constantly giving us the runaround. This is absolutely horrible!!!! We have yet to receive claim forms, and our trip was canceled over a month ago. Call customer service, and we are continuously being told someone will call us back or they are escalating it to another department.