John Hancock Travel Insurance Reviews

Submitted a claim on 8/2 and have yet to get any confirmation emailed that they received it. I called again today 8/8 and still no email yet. Very poor customer service thus far.

Baggage delay. Will file a claim for that.

Filed claim in February. They did not respond for 8 weeks. Asked for more information. Waited 8 weeks again. Contacted them. They reviewed and denied claim saying that I had not proved my claim, and provided sufficient information, though I had.

Contacted Squaremouth and no response except this survey.

Have been dealing with claims for 6 months and they just ask for information they already have and do not respond in a timely manner.

I have filed a claim but it has been two and a half weeks and I still cannot get anyone to begin working with me on it. This feels like a scam.

I needed to visit a doctor in Spain to treat an infection in my foot. I also purchased an antibiotic. I hope to get reimbursed for the expenses soon.

Was able to speak twice with reps concerning our delayed baggage and cancelled flights and how to file a claim. Both times the reps were helpful.

Called to make a claim. Was given claim #430404576 and told I would receive an email with instructions on completing the claim and haven't seen or heard anything since.

filed a claim. No response at all.

I traveled with peace of mind knowing this insurance was there if I needed it.

The return trip was a nightmare. While on my first leg of my flight an email was sent informing that my second leg of the flight was cancelled. I didn’t receive this information until I landed in Montreal. I was rebooked for the next day. The rebooked flight included another dual segment and I missed a day at work. There was no one to help at the airport and we were told by air Canada that they had no hotel vouchers left. I had to find a hotel and pay for it. It was not a safe place to stay. I also contracted a horrible rash on my trip that required a Dr. Visit as well as a virtual dr assessment. Greece taxi/ pharmacy accepts only cash payments. Claim form is not user friendly. Seven corners told me verbally that nothing will be covered. I submitted claims. I am very very disappointed. What good is this travel insurance? Flight canceled and got sick and insurance is not interested in making me whole.