John Hancock Travel Insurance Reviews

Difficult to get the paperwork in order to submit my upcoming claim

The representative was very knowledgeable and fun to talk too
She take of my issue quickly and provide useful information.

I am still waiting to hear about my claims that have been filed. It has been over an week and no one has contacted me to follow up and proceed forward. I am beginning to feel Georgette’s about.

We are highly upset by the company not sending the appropriate documents and constantly giving us the runaround. This is absolutely horrible!!!! We have yet to receive claim forms, and our trip was canceled over a month ago. Call customer service, and we are continuously being told someone will call us back or they are escalating it to another department.

Submitted a claim on 8/2 and have yet to get any confirmation emailed that they received it. I called again today 8/8 and still no email yet. Very poor customer service thus far.

Baggage delay. Will file a claim for that.

Filed claim in February. They did not respond for 8 weeks. Asked for more information. Waited 8 weeks again. Contacted them. They reviewed and denied claim saying that I had not proved my claim, and provided sufficient information, though I had.

Contacted Squaremouth and no response except this survey.

Have been dealing with claims for 6 months and they just ask for information they already have and do not respond in a timely manner.

I have filed a claim but it has been two and a half weeks and I still cannot get anyone to begin working with me on it. This feels like a scam.

I needed to visit a doctor in Spain to treat an infection in my foot. I also purchased an antibiotic. I hope to get reimbursed for the expenses soon.

Was able to speak twice with reps concerning our delayed baggage and cancelled flights and how to file a claim. Both times the reps were helpful.