John Hancock Travel Insurance Reviews

Efficient service and communication via email, reasonable price for coverage

I called once before leaving with a question about the policy, was instantly connected with a person who had the answer right away, and they also gave me more information relating to my question that I had not thought of. My trip went off without any problems, so I had no need to contact them again, but overall it was a positive experience.

I am gathering documentation for my claim.

Requested extension of policy to cover “any reason” and John Hancock was very responsive.

We had a trip complication due to covid. However, because it was not a member of my immediate family with cov8d, the insurance didn't cover it.

There was an agent from John Hancock Insurance that responded to my inquiry on what is covered, that instead of helping find answers to my questions, instead created fear in me.

I called for more information due to Covid 19 and they helped to make sure I had all the coverage done properly,

No comment

Good communication and reasonable coverage/rates.

I had to cancel my trip due to covid travel restrictions. John Hancock and the Seven Corners claims customer service was wonderful in walking me through what I need to provide them to make my claim under the cancel for any reason policy. Thankfully, I always keep lots of documentation for all my international trips. This is the first time I've had to make a claim on trip insurance. Glad I selected the cancel for any reason option for this trip during covid. I will choose them again.