John Hancock Travel Insurance Reviews
Compare John Hancock Insurance Agency, Inc. Plans in Just A Few Simple Steps
Overview
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
-
“John Hancock Insurance Agency, Inc. policy: Bronze
Courteous agents.
SB from MAReview Received: September 30, 2024Was this review helpful?0 out of 1 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverWe updated our policy before departure with date changes and insurance coverage amount. It was quick and very easy.
Carol from GAReview Received: September 23, 2024Was this review helpful?1 out of 1 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverThis is based on the age and I think that the charges for an older person is biased based on age. Not fair.
Ansuya from TXReview Received: September 18, 2024Was this review helpful?1 out of 3 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverWe had to cancel our trip. We purchased cancel for any reason. We did the cancellation as instructed. All paperwork from our travel agency was provided with our cancellation. That was almost one month ago. They keep asking for a cancellation letter. We have sent twice, including with the first day of our claim, a cancellation notice provided by the cruise line. They continue to say they need one. I spoke with a supervisor who stated she did see the cancellation document and she would have the reviewer call me. The reviewer called and left a message that they need a cancellation document. This makes no sense. The travel agent says to have them call. I have also mentioned this. After a month of providing everything they are still saying they do not have a letter, but the supervisor confirms they do. This whole process has been ridiculous. They just dont want to pay our claim. I would never recommend or use them again. And I want my money back. I am considering putting in a complaint with the insurance commissioner soon.
Terri from WAReview Received: September 14, 2024Was this review helpful?11 out of 11 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverThe process was easy and my agent was very helpful. Having a policy gave me peace of mind during my trip.
Heather from CAReview Received: September 13, 2024Was this review helpful?1 out of 2 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeI’m disappointed in how long it is taking to hear back on my claim.
Joy from PAReview Received: September 12, 2024Was this review helpful?9 out of 9 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverTerrible communication with the 24 hour line - I was given conflicting information. Their systems were down? And they were unable to accurately answer my questions.
Scott from FLReview Received: September 9, 2024Was this review helpful?5 out of 5 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverA member of our group wasn't feeling well and thought they might need a prescription medicine in our destination spot. We contacted the insurer's 24 hr line to find out what to do. It was an OK experience- the insurer was not medical and didn't have advice on where to go locally, but did initiate a claim I think.
CW from MAReview Received: August 28, 2024Was this review helpful?1 out of 4 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverRobert from WAReview Received: August 23, 2024Was this review helpful?5 out of 5 people found this review helpfulI have never dealt with a less professional company. Our claim representative called in an overly aggressive manner when one was not dictated
We never had a disagreement with the company, yet our claim representative called and was abusuve before any contact was even made. We will never use John Hancock or like insurance product ever again. We researched policies before purchasing this insurance and it was far below any acceptable product. The agent was less than professional.“John Hancock Insurance Agency, Inc. policy: BronzeAbsolute worst. They deliberately are making this difficult in the hopes I give up and they do not need to pay my legitimate claim. Never again.
E. from ILReview Received: August 22, 2024Was this review helpful?9 out of 9 people found this review helpfulReview Updated: 09/19/2024
Ultimately they approved my claim, but I felt I was made to jump through a lot of unnecessary hoops and the process took too long. Of course I realize how important it is to provide documentation for every item claimed, which I did. But they kept asking for more and more, sometimes the same thing twice, and asked me to seek reimbursement from the airline, which the airline never does. This caused useless delays. I spent money on this policy to avoid headaches like these when and if I had to make a claim, and instead, this process was a headache in itself. I would seek a different carrier next time, though I'm not sure any others would be any different. It was as if they made it as difficult as possible hoping you just give up.