John Hancock Travel Insurance Reviews
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Overview
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
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“John Hancock Insurance Agency, Inc. policy: Silver
The process was easy and my agent was very helpful. Having a policy gave me peace of mind during my trip.
Heather from CAReview Received: September 13, 2024Was this review helpful?1 out of 2 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeI’m disappointed in how long it is taking to hear back on my claim.
Joy from PAReview Received: September 12, 2024Was this review helpful?9 out of 9 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverTerrible communication with the 24 hour line - I was given conflicting information. Their systems were down? And they were unable to accurately answer my questions.
Scott from FLReview Received: September 9, 2024Was this review helpful?5 out of 5 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverA member of our group wasn't feeling well and thought they might need a prescription medicine in our destination spot. We contacted the insurer's 24 hr line to find out what to do. It was an OK experience- the insurer was not medical and didn't have advice on where to go locally, but did initiate a claim I think.
CW from MAReview Received: August 28, 2024Was this review helpful?1 out of 4 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverRobert from WAReview Received: August 23, 2024Was this review helpful?5 out of 5 people found this review helpfulI have never dealt with a less professional company. Our claim representative called in an overly aggressive manner when one was not dictated
We never had a disagreement with the company, yet our claim representative called and was abusuve before any contact was even made. We will never use John Hancock or like insurance product ever again. We researched policies before purchasing this insurance and it was far below any acceptable product. The agent was less than professional.“John Hancock Insurance Agency, Inc. policy: BronzeAbsolute worst. They deliberately are making this difficult in the hopes I give up and they do not need to pay my legitimate claim. Never again.
E. from ILReview Received: August 22, 2024Was this review helpful?9 out of 9 people found this review helpfulReview Updated: 09/19/2024
Ultimately they approved my claim, but I felt I was made to jump through a lot of unnecessary hoops and the process took too long. Of course I realize how important it is to provide documentation for every item claimed, which I did. But they kept asking for more and more, sometimes the same thing twice, and asked me to seek reimbursement from the airline, which the airline never does. This caused useless delays. I spent money on this policy to avoid headaches like these when and if I had to make a claim, and instead, this process was a headache in itself. I would seek a different carrier next time, though I'm not sure any others would be any different. It was as if they made it as difficult as possible hoping you just give up.
“John Hancock Insurance Agency, Inc. policy: SilverWe filed a claim verbally through the 800# while on our trip to Europe within 24 hours of having my suitcase stolen off a bus. We are in process of documenting everything and soon will send in all necessary information. The phone call was helpful. The claim is #M24B307462, and we look forward to getting it settled soon.
George from NCReview Received: August 19, 2024Was this review helpful?2 out of 2 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverAfter filing a travel interruption claim it seemed impossible to me to speak to a "real" person and to get any questions answered. I mostly replied to an automated messaging service that often asked the same things and for the same documents several times (even after I already had provided them). After calling the hotline I was told an agent assigned to my claim would be getting back to me. That never happened, except if you count these automated messages.
The claim is now closed (without me ever having the chance to speak to someone assigned to my claim) and I got an email saying that the payment for my claim has been issued. I did not receive anything yet, nor information on how I should be expecting that payment. But I am still hopeful I will receive it somehow.Erin from CAReview Received: August 4, 2024Was this review helpful?10 out of 10 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverWe did not need to file a claim with our travel policy. We were satisfied with the policy. It was easy to read and to understand. I would use Squaremouth and John Hancock again and I would recommend the company to others.
Frances from LAReview Received: July 28, 2024Was this review helpful?1 out of 2 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverDouglas from KYReview Received: July 28, 2024Was this review helpful?4 out of 4 people found this review helpfulUnfortunately, we had to cancel our vacation since my mother passed away on the Friday before we were to leave on Sunday. The claim process was straightforward with no surprises. Correspondence was quick, as was the settlement.