Nationwide Travel Insurance Reviews

Review Updated: 01/23/2024

In late December (after waiting several weeks) I received an email requesting additional information needed in order to complete the claim. I promptly sent the information and have heard nothing back! I have filled out the login information three times and it does not work. I have no idea what the status is. I can't login to find out because it doesn't work. The coordinating company hasn't worked well for me since the claim started back in mid-December. The money involved is becoming a hardship. I have purchased travel insurance through SquareMouth numerous times and have been satisfied. Unfortunately, I may need to reconsider next time.

Happy that claim for $1500 was fully paid within 2 weeks of filing, with no negotiation.

The claim submission process could have been smoother and that led to some confusion.

The claims website allowed for electronic submission of materials, but only accepted one document for each "type" of information. For example it was necessary to put all the medical documents in one file in order to upload them. After filing we learned there is a general email address for further document submission.

We received a few confirmation emails. But it was never clear if a response to that email would be read or used. I sent some documents to that email by mistake. They need to clearly state "don't submit documents here" if the email is purely a notice.

I got a very ambiguous answer to the email question "have you received all the required documents". The response was a letter listing all the filing requirements and a section bolded related to the the explanation of benefits of another insurer. I guessed the response meant "you still need to submit the EOB" but they should have just come out and said "We have these five things, you don't need to send your credit card statements, and we are still waiting for the EOB".

It sounds like growing pains as this TPA migrates to an electronic platform. It would have been very stressful to do all this by mail.

Review Updated: 09/10/2023

Albeit it took Nationwide 2 months after my travel was completed to pay out, I am happy to have received it.

Review Updated: 07/21/2023

We purchased the insurance in case our flight was canceled, which it was. We paid $500 more for a direct flight so we could be back on a certain day to return to work/and go on a business trip. Because the flight was canceled we did not have the Memorial Day buffer and my husband had to fly out to California the next morning after getting in at 3am.

We did not have any clothes or toiletries because our luggage was on the plane and we were stuck in Lisbon carrying around laptops and carry on luggage. We wound up riding a tour bus all day because of this.

We explained repeatedly about the extra money for a direct flight. We should have received some reimbursement for that. We won't be using this insurance company again.

It took one month for them to settle the matter

The online access to filed claims was nonexistent. After submitting a claim, there was no way to track it.