Nationwide Travel Insurance Reviews
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Overview
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
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“Nationwide Mutual Insurance Company policy: Essential
It took 7 phone calls to reach an agent who was clearly working from home and not engaged in the phone call. I had to prompt him to respond at every point in the conversation.
Will from SCReview Received: April 6, 2023Was this review helpful?9 out of 9 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialClaims dept very difficult to deal with, very mistrusting and asking for ridiculous amounts of documentation , eg: pictures of my passport , my claim was a total of $ 175 still waiting for a response
It seems to me that you do not want to pay for my claimFiona from COReview Received: March 8, 2023Was this review helpful?22 out of 22 people found this review helpfulReview Updated: 04/08/2023
I had to speak with numerous people, they asked for a ridiculous amount of my personal documentation, including my passport
Not good, I was eventually told it was not needed
The process of claims needs to be streamlined
The impression was that as a customer I was treated as if I was scamming, and had to prove my innocence
Took forever to get my claim paid“Nationwide Mutual Insurance Company policy: EssentialMy trip was canceled due to two things my brother’s death in another state that I was in charge of and my companion got Covid the weekend that we were supposed to leave. I have provided your company with all the necessary paperwork but yet have not heard a word, or received my money back.
Rebecca from CAReview Received: February 24, 2023Was this review helpful?28 out of 29 people found this review helpful“Nationwide Mutual Insurance Company policy: Cruise ChoiceI am still waiting for claim processing. I had to call to get confirmation that I had a claim number. I filed my claim via email and within days of cruise cancellation due flooding in my arrival city which closed the airport forcing our flight to return to departure city. The lack of communication and length of time for processing from National is frustrating. I hope to find out that my claim is approved and I get a refund soon.
Joyce from MTReview Received: February 19, 2023Was this review helpful?18 out of 18 people found this review helpfulReview Updated: 03/19/2023
Took a long time. Weak communication. I sent two batches of documents. In the second batch I included all expenses outlining those that were reimbursed, and by how much and those that were not down to the penny. I did receive full coverage of expenses not reimbursed. That was good news. However, I had no idea that my claim was approved until I went to my PO Box and found the check. It would have been extremely helpful to know that "the check was in the mail". Additionally, my travel partner has not received her benefit to this date. National requested that my travel partner's documents that had already been submitted be submitted as if they had not already received them.
Response from Nationwide Mutual Insurance CompanyThis claim was received on 1/30/23, with all required information being received on 2/17/23. The claim has been approved for payment and the benefit check will be mailed on 2/23/23.
“Nationwide Mutual Insurance Company policy: EssentialToo early to tell but easy to contact while I was abroad
Dianne from FLReview Received: January 12, 2023Was this review helpful?2 out of 5 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialHaven’t heard back yet from them.
Lea from WAReview Received: December 27, 2022Was this review helpful?1 out of 6 people found this review helpful“Nationwide Mutual Insurance Company policy: Cruise ChoiceDisappointed with the company. I needed to change the dates of the policy and to them it was a huge deal. Never had this issue with other companies. Eventually they adjusted my dates but it was an unnecessary hassle
Desmond from CAReview Received: December 19, 2022Was this review helpful?3 out of 3 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialWe submitted the claim the instant we we tested positive for Covid. We provided all the requested documents including the Doctor’s evaluation and diagnosis. It has been 2.5 weeks and we can’t even see the status of claim online. They say they are very backed up, but do not give us any timeline. We might want to purchase another trip now that we are healthy, but we can’t do so because we have not received the funds back.
LL from NYReview Received: December 3, 2022Was this review helpful?15 out of 16 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialVanessa from NYReview Received: November 6, 2022Was this review helpful?0 out of 1 people found this review helpfulDenial of the claim with based on arbitrary wording
“Nationwide Mutual Insurance Company policy: EssentialI contacted Nationwide regarding my insurance for cancelled flights and trips as SAS airline went banrupt 12 hours before my schedualed take off. They were vauge and said I had to file a claim which I did. I had to order and self pay for an expensive flights and am awaiting my trip insurance insurance claim refund money.
Margaret from NCReview Received: August 7, 2022Was this review helpful?9 out of 10 people found this review helpful