Nationwide Travel Insurance Reviews

Claim has been filed for weeks with no response - other than an automated email saying they are busy

If a patient has been hospitalized, it can be very difficult to track down the physicians who treated someone in the hospital. Can your physician information page be filled in. Then uploaded once it is signed?

Lisa Bianchi

Any contact so far has been via email. A claim was submitted 3/19 and I’m awaiting response.

I would recommend that once a claim has been started and additional information is needed that you should be able to save your info and be able to add to your existing claim - review your claim as directed from the insurance company and then submit for processing,

contacted Custom service and was instructed to use website as the Customer Service department was understaffed and overwhelmed with claims. Went on the Website CBPconnect.com and still gather information to complete the claim form. All comments I've read state not to expect a quick response. many customers have waited more than two weeks before they heard any updates, and on line status was never updated.

Very difficult to log in on the internet site. The Password disappeared when using the security question . Did not finish. I will have to call claim dept. to finish my claim.

Dear Customer Service:

Unfortunately, for the trip insured under the above travel policy we experienced flight delay on our return home from Ft. Lauderdale due to American Airlines cancelling flights between DFW and FLL due to a weather event in the DFW area that occurred several days prior to our original scheduled departure from FLL. The DFW Airport was fully open and operating on the day of our originally scheduled return flight (2/4/2022) and other flights/airlines were operating between DFW and FLL and between the other 2 Florida airports (MIA and PBI) nearby.

American Airlines cancelled and rebooked us 4 times on flights on the same day following their cancellation of our original scheduled flight on 2/4/2022. By the end of the day o n 2/4/2022 and after the final scheduled flight of the day from FLL to DFW had been cancelled by American, we were told by American they could not guarantee us a day or time they could rebook our return flight to DFW. Additionally, when we inquired about overnight accommodations and voucher availability, American told us we were not eligible because the cancelled flight was not American’s fault because the weather that had occurred on 2/1/2022 in the DFW area was 'an act of God' and was to blame, not American Airlines.

We stayed over one night in FLL in a hotel. Since American couldn’t tell us definitively when they would be able to get us back to DFW, we decided to purchase an airline ticket on another carrier (Southwest Airlines) to get home 2/5/2022 . As a result of American’s cancelled flights, we experienced additional costs for Taxi, Lyft, hotel, meals, dog kenneling, the additional flight on Southwest, etc.

Since we returned from this trip, we have tried to inquire about our trip insurance coverages for this unfortunate and costly event. We called the Support line phone number listed on our policy and were told to fill out the forms online to make a claim. However, the forms were not available online when we checked the website. We called back again and were only able to leave a message on the Support line a couple of days ago, however, we have not received a call back yet and therefore are contacting you via email

Could you please advise us as to whether or not we have a valid claim under our travel insurance policy with Nationwide and what to do or who to speak with regarding this travel event or provide us valid instructions and forms, etc.?

Thank you for any assistance you can provide us. If you wish to reach us, our emails and phone numbers are below.

Best regards,
Jean Anne Hamm
jahamm1@icloud.com
Phone: 817-703-6440
- and/or -
Steven Knighton
knighton52@msn.com
Phone: 702-277-3199

As we mentioned we travelled from 12/25 to 1/20 and on 1/7, I contacted your customer support from Santiago, Chile through email and mentioned about our trip interruption but so far, I did not hear back from your customer service. I also tried calling but due to overseas, it did not go through. Anyway, after we came back on 1/20, I filed a claim and please review it and let us know at your earliest convenience.

Thanks,
Ashvin Patel

trouble contacting agents see how the rest goes. bad enough vacation interrupted ,now to have a problem producing documents is another fight

My flight was on December 14 to Cebu, Philippines from Salt Lake to LA then Cebu. Due to the severe weather condition in Cebu, the flight was delayed then canceled. I immediately called the number on the travel insurance to let them know that I will be filing a claim due to the interruption of the trip. I got an email from customer service detailing my travel insurance policy. I sent an email to the NMIC but I never received feedback from them on issues on how to file a claim.