Nationwide Travel Insurance Reviews

I canceled my trip for Dec 25 on Dec 3 . It was canceled on the 10th day of the 10 day waiting period. They would not issue a full refund . Their reasoning is that , I could not provide proof of the Full $2000 spent was refunded . Who gets an insurance policy for the exact amount they actually spent ?? No one does , you over estimate . And you don’t expect to get the insured amount if something goes wrong . This is very irritating!

There was no need to contact prior to trip. I had a medical emergency during the trip. I attempted to contact NW Ins. by phone regarding intent to file a Claim while on trip. Only able to contact by internet. Email was received acknowledging my contact, but no follow up after that.

We have lost luggage and a delay on departure from Indianapolis due to mechanical issues

I contacted customer service by email to ask if I could switch the dates and destination of my policy, as I had to rebook my trip. They responded promptly, asked for more information, but now it's been quite awhile and I haven't heard back from them. I understand they are no doubt quite busy, but that is why I couldn't rate them higher.

Squaremouth has always been good. I thought we would save some money and try Nationwide. They have a very poor customer service and claims departments.

We had a delay during our trip, so I contacted Nationwide Mutual Insurance Company during our trip and they emailed a claim form and upon returning from the trip I called customer service for assistance in filling out the form and after explaining my situation to your rep she told me to contact American Airlines and get a letter from them verifying our trip delay. I spent the next 3 days contacting American Airlines numerous times in getting this documentation and then contacted your customer service again this morning to see if the documentation I received would suffice and was told that my trip delay does not qualify. I CAN NOT EXPRESS ENOUGH HOW VERY FRUSTRATING THIS IS TO BE TOLD TO GO THROUGH ALL THIS TIME AND EFFORT AND THEN TO BE TOLD THE INFORMATION FROM YOUR FIRST REP I SPOKE TO WAS INACCURATE.

Though I am not filing a claim, I am waiting to hear back from a representative about acquiring refunds for two policies that I thought I needed to purchased for my international travels. It turns out that the flight tickets that were purchased included travel medical insurance. I didn't find out until I received my tourist card at the ticket counter - I immediately contacted an agent from Nationwide and they said that all I had to do was send a returning email to the policy confirmation email stating that I am not filing a claim but I am requesting a refund before departure. I was told that everything should work out just fine because I did not leave the country yet.

I mailed everything. to file a claim. I still haven't heard anything almost a month later.

Very nice and easy to get coverage and great customer service