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Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
808
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AVG. MONTH
1
Total Reviews
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SINCE 2018
679
Detailed Rating
Customer Service Before Trip
4.14/5
Customer Service During Trip
3.43/5
Customer Service During Claim
3.38/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (679 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    383
  • 4
    118
  • 3
    75
  • 2
    34
  • 1
    69
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  • Nationwide Mutual Insurance Company policy: Essential

    Good coverage at a reasonable price, especially for pre-existing conditions.

    Suzanne from VA
    Review Received: February 9, 2024
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    2 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    We unfortunately had to cancel two days before our trip due to a positive COVID test. We were emailed the claim paperwork right away and received the full refund within about 5 weeks which, over the Christmas holidays, is pretty good. We would rather have been on our trip, but the claims process was smooth and efficient.

    Laura from NC
    Review Received: February 9, 2024
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    10 out of 10 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    The coverage did nothing to help us when our trip had to be aborted due to a malfunctioning boat charter. we lost our entire vacation.

    Gary from CO
    Review Received: February 5, 2024
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    9 out of 12 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Filed claim. They then handled everything necessary for a safe return from a foreign destination.

    kathy from FL
    Review Received: February 4, 2024
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    7 out of 7 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I had to contact Squaremouth to push the claim along which they were very helpful. Squaremouth is a great company that is not afraid to step into a situation to assist. I appreciate their help.

    Gale from NC
    Review Received: January 21, 2024
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    7 out of 7 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    It's always a great experience.

    Merri from IN
    Review Received: January 17, 2024
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    As of all good. Will see how it goes when I get my claim sent in. Just gathering info up.

    TODD from MI
    Review Received: January 14, 2024
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I tried to cancel my insurance since I knew I wasn't going to take the trip well in advance of the departure but they wouldn't allow it. This is just wrong and I will not be using your insurance again!!

    Gaylynn from TX
    Review Received: January 14, 2024
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    9 out of 11 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    waiting for their response

    Steve from NY
    Review Received: January 13, 2024
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    2 out of 6 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    My experience with Squaremouth and Nationwide travel insurance was positive. My travels went well and did not need to use my policy but I felt secure knowing that I had it in case anything went wrong.

    Lynn from CA
    Review Received: January 5, 2024
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    1 out of 5 people found this review helpful