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Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
808
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AVG. MONTH
1
Total Reviews
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SINCE 2018
679
Detailed Rating
Customer Service Before Trip
4.14/5
Customer Service During Trip
3.43/5
Customer Service During Claim
3.38/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (679 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    383
  • 4
    118
  • 3
    75
  • 2
    34
  • 1
    69
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  • Nationwide Mutual Insurance Company policy: Essential

    During the purchase process the representative was very helpful explaining the terms. Luckily we did not need to use the policy and enjoyed our vacation. We would purchase this policy again in the future

    Elizabeth from NY
    Review Received: November 20, 2023
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    4 out of 6 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Very easy to set up an account. Although I could not go on the trip due to surgery I was able to get my money back. Thank you!

    Charles from NC
    Review Received: November 19, 2023
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    11 out of 11 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I appreciate the ability to directly compare options on the square mouth website. Interacting with Nationwide was solely through the internet and email, which is a little impersonal, but I am tech savvy enough to use the methods. They did pay out our claim - it took about 6 weeks - so the bottom line is I am satisfied.

    Patricia from AZ
    Review Received: November 17, 2023
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    8 out of 8 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    After purchasing policy was disappointed that i could not name my beneficiary.

    Arthur from CA
    Review Received: November 14, 2023
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    3 out of 5 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Still waiting for claim to be settled

    VERLE from FL
    Review Received: November 13, 2023
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    On line service easy to navigate
    When I had a question via telephone, agent was very informative and friendly

    Helen from FL
    Review Received: November 7, 2023
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    2 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    They would only deal with me electronically and are requesting documents from my employer that don't apply to my industry. I am still awaiting a response to the last set of documents I sent on 10/13.

    Amelia from TX
    Review Received: October 30, 2023
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    8 out of 9 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I needed to add a date of coverage. It was simple and easy to do. Thank you

    Margaret from CA
    Review Received: October 30, 2023
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    1 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Claim was filed 10/20/23 - our tour of Israel was interrupted due to terrorism which started a war on 10/7/23 - the day after we arrived in Tel Aviv. We spent 5 terrifying days trying to get a flight out. Our coverage includes trip interruption due to terrorisms so a claim has been filed. I called to ask how to provide a detailed letter and receipts and was given my claim # and an email to use to send this information. The person I spoke with was very helpful - much appreciated after a very scary and stressful week.

    MN from PA
    Review Received: October 26, 2023
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    13 out of 13 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    SANG from VA
    Review Received: October 23, 2023
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    1 out of 1 people found this review helpful

    Easy claim process and payment was sent around 6 weeks after.