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The below information was preserved for historical context only and was accurate at the time of publishing

Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
808
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AVG. MONTH
1
Total Reviews
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SINCE 2018
688
Detailed Rating
Customer Service Before Trip
4.14/5
Customer Service During Trip
3.43/5
Customer Service During Claim
3.38/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (688 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    387
  • 4
    121
  • 3
    75
  • 2
    34
  • 1
    71
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  • Nationwide Mutual Insurance Company policy: Cruise Choice

    Nationwide handled our trip interruption extremely well. The service provided by One Call international was thorough and we were treated well. Our claim after being flown home was handled professionally and to our satisfaction.

    Gary from OH
    Review Received: November 24, 2023
    Was this review helpful?
    9 out of 10 people found this review helpful
    Nationwide Mutual Insurance Company policy: Cruise Luxury

    Trip was cancelled due to war in the Middle East

    Linda from NY
    Review Received: November 23, 2023
    Was this review helpful?
    3 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I got the coverage I wanted at a reasonable price.

    Luis from LA
    Review Received: November 20, 2023
    Was this review helpful?
    2 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    During the purchase process the representative was very helpful explaining the terms. Luckily we did not need to use the policy and enjoyed our vacation. We would purchase this policy again in the future

    Elizabeth from NY
    Review Received: November 20, 2023
    Was this review helpful?
    4 out of 6 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Very easy to set up an account. Although I could not go on the trip due to surgery I was able to get my money back. Thank you!

    Charles from NC
    Review Received: November 19, 2023
    Was this review helpful?
    11 out of 11 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I appreciate the ability to directly compare options on the square mouth website. Interacting with Nationwide was solely through the internet and email, which is a little impersonal, but I am tech savvy enough to use the methods. They did pay out our claim - it took about 6 weeks - so the bottom line is I am satisfied.

    Patricia from AZ
    Review Received: November 17, 2023
    Was this review helpful?
    8 out of 8 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    After purchasing policy was disappointed that i could not name my beneficiary.

    Arthur from CA
    Review Received: November 14, 2023
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    3 out of 5 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Still waiting for claim to be settled

    VERLE from FL
    Review Received: November 13, 2023
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    On line service easy to navigate
    When I had a question via telephone, agent was very informative and friendly

    Helen from FL
    Review Received: November 7, 2023
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    2 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    They would only deal with me electronically and are requesting documents from my employer that don't apply to my industry. I am still awaiting a response to the last set of documents I sent on 10/13.

    Amelia from TX
    Review Received: October 30, 2023
    Was this review helpful?
    8 out of 9 people found this review helpful