Nationwide Travel Insurance Reviews
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Overview
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
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“Nationwide Mutual Insurance Company policy: Essential
They would only deal with me electronically and are requesting documents from my employer that don't apply to my industry. I am still awaiting a response to the last set of documents I sent on 10/13.
Amelia from TXReview Received: October 30, 2023Was this review helpful?8 out of 9 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialI needed to add a date of coverage. It was simple and easy to do. Thank you
Margaret from CAReview Received: October 30, 2023Was this review helpful?1 out of 1 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialClaim was filed 10/20/23 - our tour of Israel was interrupted due to terrorism which started a war on 10/7/23 - the day after we arrived in Tel Aviv. We spent 5 terrifying days trying to get a flight out. Our coverage includes trip interruption due to terrorisms so a claim has been filed. I called to ask how to provide a detailed letter and receipts and was given my claim # and an email to use to send this information. The person I spoke with was very helpful - much appreciated after a very scary and stressful week.
MN from PAReview Received: October 26, 2023Was this review helpful?13 out of 13 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialSANG from VAReview Received: October 23, 2023Was this review helpful?1 out of 1 people found this review helpfulEasy claim process and payment was sent around 6 weeks after.
“Nationwide Mutual Insurance Company policy: EssentialI knew months ago that I could not complete the trip for which I had placed a deposit. I immediately contacted Nationwide to start a claim. I have received a couple of bogus emails stating how "busy" they are and they will follow up. Nothing has happened. I simply would like my deposit BACK. I never made the trip I had originally planned due to unforeseen circumstances related to travel and accomodations.
Lisa from COReview Received: October 15, 2023Was this review helpful?15 out of 15 people found this review helpful“Nationwide Mutual Insurance Company policy: Essentialnina from VAReview Received: October 13, 2023Was this review helpful?11 out of 11 people found this review helpfulOur flight from home was cancelled and we were delayed for 16+ hours, resulting in the loss of a night in Austria. Additionally, our luggage didn't show up until the third day.
Initially Nationwide requested documentation from United Airlines regarding the cancelled flight which I obtained and provided. Then they wanted proof of the payment for our first night in Austria. Again, I got that and submitted it along with all the documentation regarding the delayed luggage. I also provided them with a receipt for $11.66 which is the only receipt I had for essentials we had repurchased.
Ultimately we got payment in the amount of $122.78 to compensate us.
I submitted a written appeal stating that the $111.12 paid for loss of accommodation the first night didn't even cover what I had paid. I sent back the checks and asked that they please review the payments.
Now I received a notice saying that the payment had been made in error and, according to the fine print in the policy, we're not entitled to anything for the loss of accommodation, 16 + hours loss of vacation or delay in luggage. Accordingly, they will send me another check in the amount of $11.66.
So not only do we not get reimbursed for our losses of time and money, I had to go through loads of hoops to get all the documentation they requested and, once I questioned the payment, they took it all back. I clearly am not in a position to fight a big company like Nationwide but I certainly will NEVER use them again for any type of insurance.“Nationwide Mutual Insurance Company policy: EssentialI am still gathering information to submit a claim (interrupted trip per Covid)
M. Hunter from VAReview Received: October 12, 2023Was this review helpful?1 out of 1 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialVery easy process! All questions were answered in a timely and helpful manner.
Lori from ORReview Received: October 8, 2023Was this review helpful?3 out of 7 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialFortunately we did not need to file a claim.
Roberta from KSReview Received: October 8, 2023Was this review helpful?0 out of 5 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialIt is too earlly to provide you with feedback as I only recently submitted a claim due to Azamara Cruises not visiting a port that was paid for in our original cruise intinerary, and at which we had planned an extensive excursion there.
Paul from OHReview Received: October 6, 2023Was this review helpful?0 out of 2 people found this review helpful