Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
During the purchase process the representative was very helpful explaining the terms. Luckily we did not need to use the policy and enjoyed our vacation. We would purchase this policy again in the future
Very easy to set up an account. Although I could not go on the trip due to surgery I was able to get my money back. Thank you!
I appreciate the ability to directly compare options on the square mouth website. Interacting with Nationwide was solely through the internet and email, which is a little impersonal, but I am tech savvy enough to use the methods. They did pay out our claim - it took about 6 weeks - so the bottom line is I am satisfied.
After purchasing policy was disappointed that i could not name my beneficiary.
Still waiting for claim to be settled
On line service easy to navigate
When I had a question via telephone, agent was very informative and friendly
They would only deal with me electronically and are requesting documents from my employer that don't apply to my industry. I am still awaiting a response to the last set of documents I sent on 10/13.
I needed to add a date of coverage. It was simple and easy to do. Thank you
Claim was filed 10/20/23 - our tour of Israel was interrupted due to terrorism which started a war on 10/7/23 - the day after we arrived in Tel Aviv. We spent 5 terrifying days trying to get a flight out. Our coverage includes trip interruption due to terrorisms so a claim has been filed. I called to ask how to provide a detailed letter and receipts and was given my claim # and an email to use to send this information. The person I spoke with was very helpful - much appreciated after a very scary and stressful week.
Easy claim process and payment was sent around 6 weeks after.