Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
45,784
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AVG. MONTH
376
Total Reviews
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SINCE 2018
672
Detailed Rating
Customer Service Before Trip
4.15/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.37/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (672 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    381
  • 4
    114
  • 3
    75
  • 2
    34
  • 1
    68
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  • Nationwide Mutual Insurance Company policy: Essential

    Nicole from CO
    Review Received: October 3, 2023
    Was this review helpful?
    6 out of 6 people found this review helpful

    The claim website was easy to navigate and provided clear explanations.

    I received a check in the mail for the full amount of my claim.

    It would have been nice to have received updates regarding the status of the claim.

    Nationwide Mutual Insurance Company policy: Prime

    Very easy to get and customer service answered all my questions
    Very satisfactory experience

    Richard from NY
    Review Received: October 3, 2023
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    2 out of 4 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    It was straightforward to make a small ( few day) change to cover period due to a change in itinerary.

    Paul from PA
    Review Received: September 26, 2023
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    0 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    We are currently disputing our claim with nationwide. Our flight was canceled due to mechanical issues with the plane. We missed a show and a paid night of accommodation, nationwide is saying because the trip was delayed they will not cover those losses.

    Mark from MN
    Review Received: September 25, 2023
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    15 out of 18 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    My experience with Nationwide Travel Insurance has been anything but stellar. Our trip was planned for Sept 7. On July 25, I was found to have three broken rods in my back from previous surgeries and would need surgery in August to correct this. We would obviously not be able to go on our trip as planned. I filed a claim with the tour company and with Nationwide on August 2, 2023. It has been 7+ weeks and I have yet to receive my insurance benefits from Nationwide. When the claim was filed, I immediately provided all the documentation requested of me and then provided it a second time when I inquired about the status of my claim. There was no problem accepting my money when I purchased this insurance policy, but there seems to be a big problem paying out the benefits of it. These insurance companies are still using Covid, excessive claims and staff shortages for the delay in payment. This is unacceptable. Time to move on from the excuses. Steer clear from Nationwide, I know I will. Squaremouth should move them to the lowest rating possible.

    Cheryl from NY
    Review Received: September 25, 2023
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    22 out of 23 people found this review helpful

    Review Updated: 10/23/2023

    It took over two months and finally a claim with the New York State's Attorney General's office to get my insurance claim paid. I will not be using Nationwide again for travel insurance.

    Nationwide Mutual Insurance Company policy: Essential

    The process was very easy. We felt confident that should we need to use the policy there would be no problem.

    Rc from NC
    Review Received: September 24, 2023
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Currently, my claim is under review (claim submitted on 09/21/2023)

    Yana from CA
    Review Received: September 22, 2023
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    1 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    So far it has been very good. They have been very cooperative and I just filed the claim with all of the required paperwork two days ago.

    Robert from FL
    Review Received: September 22, 2023
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I went on a 8 Day Cruise Sept 2nd to the 10th with Carnival on the Mardi Gras 4 different ports and I felt very secure knowing I had insurance with Nationwide. On the last sea day my (adult) daughter was not feeling well and knowing she was able to go to medical center on the ship to see if everything was ok with her made me feel so secure.She was ok had a Covid Scare but thank god she tested Negative. Going forward I will always choose them for travel insurance hands down. Great service.

    Joy from NY
    Review Received: September 18, 2023
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    1 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Too early to give feedback! A claim has been filed and a second forthcoming.

    Gail from VA
    Review Received: September 16, 2023
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    2 out of 3 people found this review helpful