Nationwide Travel Insurance Reviews

Our flight from home was cancelled and we were delayed for 16+ hours, resulting in the loss of a night in Austria. Additionally, our luggage didn't show up until the third day.
Initially Nationwide requested documentation from United Airlines regarding the cancelled flight which I obtained and provided. Then they wanted proof of the payment for our first night in Austria. Again, I got that and submitted it along with all the documentation regarding the delayed luggage. I also provided them with a receipt for $11.66 which is the only receipt I had for essentials we had repurchased.
Ultimately we got payment in the amount of $122.78 to compensate us.
I submitted a written appeal stating that the $111.12 paid for loss of accommodation the first night didn't even cover what I had paid. I sent back the checks and asked that they please review the payments.
Now I received a notice saying that the payment had been made in error and, according to the fine print in the policy, we're not entitled to anything for the loss of accommodation, 16 + hours loss of vacation or delay in luggage. Accordingly, they will send me another check in the amount of $11.66.
So not only do we not get reimbursed for our losses of time and money, I had to go through loads of hoops to get all the documentation they requested and, once I questioned the payment, they took it all back. I clearly am not in a position to fight a big company like Nationwide but I certainly will NEVER use them again for any type of insurance.

The claim website was easy to navigate and provided clear explanations.

I received a check in the mail for the full amount of my claim.

It would have been nice to have received updates regarding the status of the claim.