Compare Nationwide Mutual Insurance Company Plans in Just A Few Simple Steps
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
A very long time for nationwide to respond over four weeks
We are making a claim due to illness and hospitalization during our trip. We have called their customer service line 3 times. They never answered and we waited on hold for close to three hours total. We will see how much effort this claim requires and if they reimburse us for portions of our trip as they should.
Unfortunately, Nationwide did not communicate with me once my claim was filed to keep me informed of the status of same. I didn’t know it was settled until I received a check in the mail. In the meantime, I filed a complaint with zero complaint which could have been avoided altogether had they let me know the status.
While I was happy with the outcome, communication could be improved.
Good price with a company I know.
Efficient
I returned on July 19 from my trip. i have filed a claim, but have not heard from Nationwide since.
Review Updated: 09/10/2023
Albeit it took Nationwide 2 months after my travel was completed to pay out, I am happy to have received it.
VERY EASY TO USE AND SET UP. I WILL USE YOUR SERVICES AGAIN SHOULD I PLAN AN EXTENDED VACATION.
I would like to get the reimbursement for 2 checked in suite cases lost during the travel from New York to Belgrade. The departure date was June 27th.
As of today , July 27th the luggage didn’t arrive. I consider it as lost, all the documents attached to clamp, please proceed the reimbursement, thank you
You may contact me by email: razin.liliya@gmail.com or via cell 516 643-2556
Wife went to ER. I paid the bill. Sent receipts to Nationwide. Got auto response.
I originally ordered my Nationwide travel policy without any rental car insurance. I later considered adding Nationwide's additional policy rider and had questions about that. I contacted Nationwide customer service and was very pleased, first, to speak with a real person (not a chatbot) and, second, it was a knowledgeable person. In the end I decided not to add on the rental car rider but my experience with the Nationwide customer service was very positive.