Compare Nationwide Mutual Insurance Company Plans in Just A Few Simple Steps
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
You make purchasing travel insurance very easy
Currently filing claim for flight delay/cancelations
After filing our claim, it took about 2 weeks and we received reimbursement for 98% of our costs incurred due to a delay.
I contacted Nationwide on the second day of our trip because my husband slipped and fell at the resort and was injured.
I spoke to Rose and she reassured me and gave me information that helped me immensely. She also called me the following morning and made me feel cared for, which went a long way to ease (our) worries.
I just submitted a claim.
My itinerary changed several times and I was able to make all the changes necessary to my policy to fit my evolving plans!
The claims website is challenging in that it requires exact name and ID matches to start the claim. When I called Nationwide for help, I was advised it was a third party handling the claims. In the automated process now, but not easy to navigate.
Review Updated: 07/21/2023
I finally received my claim check today. The process was slow and required several follow up emails from me, but eventually was paid.
Easy to deal with, had date changes due to flight changes with no problems
Nationwide has a bizarre requirement that you fully insure all non-refundable parts of your trip in order to qualify for the pre-existing condition waiver. This can be very difficult to do, as with our self-planned trip to Europe, when many lodging establishments (including Airbnb), pre-booked train reservations, and other fees have different cancellation dates before the fees become non-refundable. I pointed this out to the Nationwide agent and she actually agreed with me, but said it continues to be the policy. Fortunately I did not have to make a claim, but I had a real feeling of insecurity about the coverage, in spite of doing my best to make sure we had insured the trip to its full cost. I was disappointed at having spent the money and not feeling secure that the coverage was reliable.
I am still waiting to hear about my claim.
Review Updated: 07/21/2023
We purchased the insurance in case our flight was canceled, which it was. We paid $500 more for a direct flight so we could be back on a certain day to return to work/and go on a business trip. Because the flight was canceled we did not have the Memorial Day buffer and my husband had to fly out to California the next morning after getting in at 3am.
We did not have any clothes or toiletries because our luggage was on the plane and we were stuck in Lisbon carrying around laptops and carry on luggage. We wound up riding a tour bus all day because of this.
We explained repeatedly about the extra money for a direct flight. We should have received some reimbursement for that. We won't be using this insurance company again.
Thanks