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Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
808
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AVG. MONTH
1
Total Reviews
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SINCE 2018
679
Detailed Rating
Customer Service Before Trip
4.14/5
Customer Service During Trip
3.43/5
Customer Service During Claim
3.38/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (679 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    383
  • 4
    118
  • 3
    75
  • 2
    34
  • 1
    69
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  • Nationwide Mutual Insurance Company policy: Cruise Choice

    Efficient

    Cynthia from FL
    Review Received: August 17, 2023
    Was this review helpful?
    1 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I returned on July 19 from my trip. i have filed a claim, but have not heard from Nationwide since.

    GERALD from CA
    Review Received: August 13, 2023
    Was this review helpful?
    11 out of 12 people found this review helpful

    Review Updated: 09/10/2023

    Albeit it took Nationwide 2 months after my travel was completed to pay out, I am happy to have received it.

    Nationwide Mutual Insurance Company policy: Essential

    VERY EASY TO USE AND SET UP. I WILL USE YOUR SERVICES AGAIN SHOULD I PLAN AN EXTENDED VACATION.

    Scott from NC
    Review Received: August 13, 2023
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    0 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I would like to get the reimbursement for 2 checked in suite cases lost during the travel from New York to Belgrade. The departure date was June 27th.
    As of today , July 27th the luggage didn’t arrive. I consider it as lost, all the documents attached to clamp, please proceed the reimbursement, thank you
    You may contact me by email: razin.liliya@gmail.com or via cell 516 643-2556

    Liliya from NY
    Review Received: July 26, 2023
    Was this review helpful?
    9 out of 17 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    Wife went to ER. I paid the bill. Sent receipts to Nationwide. Got auto response.

    Phillip from TX
    Review Received: July 18, 2023
    Was this review helpful?
    12 out of 14 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    I originally ordered my Nationwide travel policy without any rental car insurance. I later considered adding Nationwide's additional policy rider and had questions about that. I contacted Nationwide customer service and was very pleased, first, to speak with a real person (not a chatbot) and, second, it was a knowledgeable person. In the end I decided not to add on the rental car rider but my experience with the Nationwide customer service was very positive.

    SteveB from CA
    Review Received: July 17, 2023
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    9 out of 9 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    You make purchasing travel insurance very easy

    Pamela from NJ
    Review Received: July 14, 2023
    Was this review helpful?
    1 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Currently filing claim for flight delay/cancelations

    Leland from SC
    Review Received: July 6, 2023
    Was this review helpful?
    3 out of 4 people found this review helpful
    Nationwide Mutual Insurance Company policy: Cruise Luxury

    Adonis from GA
    Review Received: July 4, 2023
    Was this review helpful?
    14 out of 15 people found this review helpful

    After filing our claim, it took about 2 weeks and we received reimbursement for 98% of our costs incurred due to a delay.

    Nationwide Mutual Insurance Company policy: Essential

    I contacted Nationwide on the second day of our trip because my husband slipped and fell at the resort and was injured.
    I spoke to Rose and she reassured me and gave me information that helped me immensely. She also called me the following morning and made me feel cared for, which went a long way to ease (our) worries.
    I just submitted a claim.

    Giselle from CA
    Review Received: July 4, 2023
    Was this review helpful?
    15 out of 19 people found this review helpful