Compare Nationwide Mutual Insurance Company Plans in Just A Few Simple Steps
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
My itinerary changed several times and I was able to make all the changes necessary to my policy to fit my evolving plans!
The claims website is challenging in that it requires exact name and ID matches to start the claim. When I called Nationwide for help, I was advised it was a third party handling the claims. In the automated process now, but not easy to navigate.
Review Updated: 07/21/2023
I finally received my claim check today. The process was slow and required several follow up emails from me, but eventually was paid.
Easy to deal with, had date changes due to flight changes with no problems
Nationwide has a bizarre requirement that you fully insure all non-refundable parts of your trip in order to qualify for the pre-existing condition waiver. This can be very difficult to do, as with our self-planned trip to Europe, when many lodging establishments (including Airbnb), pre-booked train reservations, and other fees have different cancellation dates before the fees become non-refundable. I pointed this out to the Nationwide agent and she actually agreed with me, but said it continues to be the policy. Fortunately I did not have to make a claim, but I had a real feeling of insecurity about the coverage, in spite of doing my best to make sure we had insured the trip to its full cost. I was disappointed at having spent the money and not feeling secure that the coverage was reliable.
I am still waiting to hear about my claim.
Review Updated: 07/21/2023
We purchased the insurance in case our flight was canceled, which it was. We paid $500 more for a direct flight so we could be back on a certain day to return to work/and go on a business trip. Because the flight was canceled we did not have the Memorial Day buffer and my husband had to fly out to California the next morning after getting in at 3am.
We did not have any clothes or toiletries because our luggage was on the plane and we were stuck in Lisbon carrying around laptops and carry on luggage. We wound up riding a tour bus all day because of this.
We explained repeatedly about the extra money for a direct flight. We should have received some reimbursement for that. We won't be using this insurance company again.
Thanks
After buying my insurance, I had to cancel the first part of my trip. Your company made this very difficult and time consuming. I will not purchase travel insurance from you again.
I submitted a claim but have heard nothing to dat. Claim submitted 5/23/23
We were extremely disappointed with Nationwide. They were not very responsive and not at all helpful with our problem. We have needed to use the medical coverage policy in the past and had a great experience. This was the opposite. The person I initially spoke with did not seem to understand the Spain health system and how to best obtain assistance for me. They completely failed in their responsibility based on the policy. No assistance was provided whatsoever.
Review Updated: 06/23/2023
I injured my knee and requested assistance with finding a doctor. I was put in touch with On Call. My experience with On Call was unsatisfactory. I don't think they understood my problem and just kept sending me emails saying that they were still looking for a doctor. By the time they located a doctor (in Seville) I had already left Seville days previous. They had not asked for my agenda, nor did they ever call me again...just short, cryptic emails. I ended up not seeing a doctor, and just took care of the issue myself until I returned home. I was not happy with their service.
I cancelled the trip a very long time ago, but didn't realize that I would need to keep every receipt to cancel the policy. A letter of affidavit that I didn't go on the trip, and that I wouldn't file a claim, should have been enough to cancel the policy. I think it was terrible customer service. I did repurchase a policy for my upcoming trip...we'll see how it goes. Hopefully I won't have to use the policy and everything will go smoothly this time and I don't have to cancel, but at least if I do, I will keep all my receipts. LOL