Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
45,784
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AVG. MONTH
376
Total Reviews
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SINCE 2018
672
Detailed Rating
Customer Service Before Trip
4.15/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.37/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (672 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    381
  • 4
    114
  • 3
    75
  • 2
    34
  • 1
    68
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  • Nationwide Mutual Insurance Company policy: Essential

    It took some time but they got done. They blamed a heavy back log of cases, but were always pleasant and helpful when I called in to check on progress.

    bruce from AZ
    Review Received: January 14, 2023
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    10 out of 10 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Too early to tell but easy to contact while I was abroad

    Dianne from FL
    Review Received: January 12, 2023
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    2 out of 5 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    This was an easy process.

    Quintella from GA
    Review Received: January 7, 2023
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    0 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    We have submitted all information requested and received an automated email that it was being reviewed. It has been over a week, and we have not heard anything back. Is this common?

    Thomas from AL
    Review Received: December 30, 2022
    Was this review helpful?
    2 out of 6 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    I had to change my trip and working with the customer service agents via mail was good.

    Rochelle from CA
    Review Received: December 30, 2022
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    2 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Haven’t heard back yet from them.

    Lea from WA
    Review Received: December 27, 2022
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    1 out of 6 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Lauren from MI
    Review Received: December 23, 2022
    Was this review helpful?
    5 out of 5 people found this review helpful

    Difficult claim process and no information back

    Nationwide Mutual Insurance Company policy: Cruise Choice

    Disappointed with the company. I needed to change the dates of the policy and to them it was a huge deal. Never had this issue with other companies. Eventually they adjusted my dates but it was an unnecessary hassle

    Desmond from CA
    Review Received: December 19, 2022
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    3 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Well the claim website don't work. Emailed my claim after my trip. Send over requested document a week later. No response from them ever since. It's been 2 months now. If they don't want to pay just say so. 🙄

    Ming from NY
    Review Received: December 18, 2022
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    12 out of 12 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    I called and was supposed to get a claim number to start my claim process. I have yet to hear from you regarding this. I had a trip delay of over 24 hours. I have not heard about the claim yet. So far not very satisfied...

    troubled in Montana from MT
    Review Received: December 13, 2022
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    10 out of 10 people found this review helpful