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The below information was preserved for historical context only and was accurate at the time of publishing
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
11/16/25 KLM 606 SFO transfer 11/17/25 Amsterdam -Genova KLM 1645 land at 1:35 pm our baggages missing. Everything we packed for the cruise in the 2 luggages, we paid $75 each. NO carry - on, we didn't have extra cloth. Arrived Genova Italy, the weather was cold .
MSC Cruise sail From: 11/17/25 Genova - 11/20/25 Marseille France- 11/21/25 Barcelona Spain.
The baggages delivered to the ship on the fifth day at 5pm.
I Claimed :Baggages Delayed 5 Days. I needed reimbursement for our emergency essentials purchased. I submitted Nationwide Claim Form ,all related receipts, Airline Tickets , Airline baggage missing report and tracking tag on 12/08/2025. Please, help follow up and let me know. Thank you.
Your loyal customers
Melinda Tran and Van Chi Hoang
my mom had got COVID-19 a day before we had departed
I submitted claim 4 weeks ago..waiting for payment!!!
Review Updated: 12/26/2025
Process took aboutt 6 weeks but wasnt too long. No problems in the process, Nationwide only had to contact my doctors for confirmation. Claim paaid with no issues what so ever.
I made a claim and supplied the requested documentation. I have not gotten a response
My flight was cancelled last minute by Air France ( Bangalore / India to Dallas TX ) but I was able to rebook only on 23 rd in the same carrier. No cost to rebooking . I stayed 5 nights in Bangalore , prior to my return trip. . I sent a mail to Customer care of the insurance company but no one responded yet. I could not get through their phone also.I am planning to recoup my lodging expenses occurred at that time . No response shocked me. Luckily Airlines rebooked . Mohan.
The relationship between Square Mouth and National Mutual was a little confusing.
Information regarding the ownership location of National Mutual Insurance was not readily available.
We appreciated the expansive coverage to give us piece of mind on our vacation at an affordable rate.
Since trip went extremely well, no claims had to be filed. Hopefully future trips will go as smoothly as this one. Just having the comfort of insurance was a stress free experience! Arrivederci!!
Jack!!
They are taking very long to process the claims. I purchased policies for 2 trips (mid-July and early August). My wife was hospitalized for the first trip, and eventually passed away before the second trip. I filed the claims in mid August and have yet to receive confirmation of the claims despite submitting all the required paperwork (it is mid-September now).
We have a legitimate claim an of course the rejected payment. It has caused us to rethink ever buying travel insurance again
Last updated: February 26, 2026