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The below information was preserved for historical context only and was accurate at the time of publishing

Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
808
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AVG. MONTH
1
Total Reviews
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SINCE 2018
692
Detailed Rating
Customer Service Before Trip
4.14/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.39/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (692 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    390
  • 4
    122
  • 3
    75
  • 2
    34
  • 1
    71
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  • Nationwide Mutual Insurance Company policy: Prime

    11/16/25 KLM 606 SFO transfer 11/17/25 Amsterdam -Genova KLM 1645 land at 1:35 pm our baggages missing. Everything we packed for the cruise in the 2 luggages, we paid $75 each. NO carry - on, we didn't have extra cloth. Arrived Genova Italy, the weather was cold .
    MSC Cruise sail From: 11/17/25 Genova - 11/20/25 Marseille France- 11/21/25 Barcelona Spain.
    The baggages delivered to the ship on the fifth day at 5pm.

    I Claimed :Baggages Delayed 5 Days. I needed reimbursement for our emergency essentials purchased. I submitted Nationwide Claim Form ,all related receipts, Airline Tickets , Airline baggage missing report and tracking tag on 12/08/2025. Please, help follow up and let me know. Thank you.

    Your loyal customers
    Melinda Tran and Van Chi Hoang

    MELINDA from CA
    Review Received: December 13, 2025
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    1 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    my mom had got COVID-19 a day before we had departed

    Angelina from MA
    Review Received: November 29, 2025
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    0 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Cruise Choice

    I submitted claim 4 weeks ago..waiting for payment!!!

    Richard from FL
    Review Received: November 28, 2025
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    0 out of 0 people found this review helpful

    Review Updated: 12/26/2025

    Process took aboutt 6 weeks but wasnt too long. No problems in the process, Nationwide only had to contact my doctors for confirmation. Claim paaid with no issues what so ever.

    Nationwide Mutual Insurance Company policy: Prime

    I made a claim and supplied the requested documentation. I have not gotten a response

    Judith from NY
    Review Received: November 27, 2025
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    My flight was cancelled last minute by Air France ( Bangalore / India to Dallas TX ) but I was able to rebook only on 23 rd in the same carrier. No cost to rebooking . I stayed 5 nights in Bangalore , prior to my return trip. . I sent a mail to Customer care of the insurance company but no one responded yet. I could not get through their phone also.I am planning to recoup my lodging expenses occurred at that time . No response shocked me. Luckily Airlines rebooked . Mohan.

    Krishna Pillai from TX
    Review Received: November 25, 2025
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Cruise Choice

    The relationship between Square Mouth and National Mutual was a little confusing.

    Information regarding the ownership location of National Mutual Insurance was not readily available.

    Scott from WA
    Review Received: October 28, 2025
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    We appreciated the expansive coverage to give us piece of mind on our vacation at an affordable rate.

    Jaime from FL
    Review Received: October 14, 2025
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    Since trip went extremely well, no claims had to be filed. Hopefully future trips will go as smoothly as this one. Just having the comfort of insurance was a stress free experience! Arrivederci!!
    Jack!!

    Jack from AR
    Review Received: September 26, 2025
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    They are taking very long to process the claims. I purchased policies for 2 trips (mid-July and early August). My wife was hospitalized for the first trip, and eventually passed away before the second trip. I filed the claims in mid August and have yet to receive confirmation of the claims despite submitting all the required paperwork (it is mid-September now).

    George from PA
    Review Received: September 9, 2025
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Scot from NY
    Review Received: September 7, 2025
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    0 out of 0 people found this review helpful

    We have a legitimate claim an of course the rejected payment. It has caused us to rethink ever buying travel insurance again

Last updated: February 26, 2026