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The below information was preserved for historical context only and was accurate at the time of publishing
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
Nationwide is not customer oriented and it showed. I would never use them for travel insurance again.
It took some time but they got done. They blamed a heavy back log of cases, but were always pleasant and helpful when I called in to check on progress.
Too early to tell but easy to contact while I was abroad
This was an easy process.
We have submitted all information requested and received an automated email that it was being reviewed. It has been over a week, and we have not heard anything back. Is this common?
I had to change my trip and working with the customer service agents via mail was good.
Haven’t heard back yet from them.
Difficult claim process and no information back
Disappointed with the company. I needed to change the dates of the policy and to them it was a huge deal. Never had this issue with other companies. Eventually they adjusted my dates but it was an unnecessary hassle
Well the claim website don't work. Emailed my claim after my trip. Send over requested document a week later. No response from them ever since. It's been 2 months now. If they don't want to pay just say so. 🙄
Last updated: February 26, 2026