Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
Calendar icon
SINCE 2018
45,784
Calendar icon
AVG. MONTH
376
Total Reviews
Star icon
SINCE 2018
672
Detailed Rating
Customer Service Before Trip
4.15/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.37/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (672 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    381
  • 4
    114
  • 3
    75
  • 2
    34
  • 1
    68
  • Filter By
    Filter
    Sort By
    Sort
  • Nationwide Mutual Insurance Company policy: Essential

    We submitted the claim the instant we we tested positive for Covid. We provided all the requested documents including the Doctor’s evaluation and diagnosis. It has been 2.5 weeks and we can’t even see the status of claim online. They say they are very backed up, but do not give us any timeline. We might want to purchase another trip now that we are healthy, but we can’t do so because we have not received the funds back.

    LL from NY
    Review Received: December 3, 2022
    Was this review helpful?
    15 out of 16 people found this review helpful
    Nationwide Mutual Insurance Company policy: Cruise Choice

    The claim was a small claim for an additional expense we incurred due to trip delay. I fully documented to claim. Nationwide did compensate me for the entire amount of the claim. However, it took well over a month to do so.

    Charles from CA
    Review Received: November 22, 2022
    Was this review helpful?
    9 out of 9 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Eugene from CT
    Review Received: November 21, 2022
    Was this review helpful?
    3 out of 3 people found this review helpful

    Claim processing took way too long. Nearly 6 weeks before getting our refund.

    Nationwide Mutual Insurance Company policy: Essential

    We had a few setbacks on the trip however we was able to overcome them there was no need to file a claim But been on vacation and knowing that you have coverage was a great feeling it was all part of what made the whole experience great
    Thank you very much

    Ron from VA
    Review Received: November 20, 2022
    Was this review helpful?
    1 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    We are still waiting for the insurance to pay off.

    Rob from WA
    Review Received: November 14, 2022
    Was this review helpful?
    5 out of 6 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Vanessa from NY
    Review Received: November 6, 2022
    Was this review helpful?
    0 out of 1 people found this review helpful

    Denial of the claim with based on arbitrary wording

    Nationwide Mutual Insurance Company policy: Essential

    Just filed the claim due to cancellation/rescheduled return flight

    Paul from HI
    Review Received: November 6, 2022
    Was this review helpful?
    0 out of 7 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Overall excellent experience. A call to the company representative to confirm details of coverage was handled professionally and thoroughly. Will definitely use for future travel needs.

    Ann from CA
    Review Received: November 3, 2022
    Was this review helpful?
    2 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    Filed claim 9/24/22.. still haven’t heard anything… terrrible

    Lisa from NY
    Review Received: October 30, 2022
    Was this review helpful?
    8 out of 11 people found this review helpful
    Nationwide Mutual Insurance Company policy: Cruise Luxury

    We had a change in the date of our departure that was initiated by our tour company. The Nationwide representative quickly made that change in our documents after I requested it in writing. She was very efficient, pleasant and helpful.

    Mason from MI
    Review Received: October 30, 2022
    Was this review helpful?
    2 out of 2 people found this review helpful