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Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
808
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AVG. MONTH
1
Total Reviews
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SINCE 2018
679
Detailed Rating
Customer Service Before Trip
4.14/5
Customer Service During Trip
3.43/5
Customer Service During Claim
3.38/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (679 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    383
  • 4
    118
  • 3
    75
  • 2
    34
  • 1
    69
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  • Nationwide Mutual Insurance Company policy: Essential

    We are still waiting for the insurance to pay off.

    Rob from WA
    Review Received: November 14, 2022
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    5 out of 6 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Vanessa from NY
    Review Received: November 6, 2022
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    0 out of 1 people found this review helpful

    Denial of the claim with based on arbitrary wording

    Nationwide Mutual Insurance Company policy: Essential

    Just filed the claim due to cancellation/rescheduled return flight

    Paul from HI
    Review Received: November 6, 2022
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    0 out of 7 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Overall excellent experience. A call to the company representative to confirm details of coverage was handled professionally and thoroughly. Will definitely use for future travel needs.

    Ann from CA
    Review Received: November 3, 2022
    Was this review helpful?
    2 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    Filed claim 9/24/22.. still haven’t heard anything… terrrible

    Lisa from NY
    Review Received: October 30, 2022
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    8 out of 11 people found this review helpful
    Nationwide Mutual Insurance Company policy: Cruise Luxury

    We had a change in the date of our departure that was initiated by our tour company. The Nationwide representative quickly made that change in our documents after I requested it in writing. She was very efficient, pleasant and helpful.

    Mason from MI
    Review Received: October 30, 2022
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    2 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Got sick and missed part of our tour. Am finding it impossible to reach anyone by phone or way to file an online claim. A waste of time and money.

    Victoria from OR
    Review Received: October 28, 2022
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    8 out of 8 people found this review helpful
    Nationwide Mutual Insurance Company policy: Cruise Choice

    Too hard to file online as the file would be too large for your system, as your statement says no more than 24 mb file
    We are filing via mail and it leaves in the mail 10/27/22 to your claims department in Tampa with 59 pieces of paper requested for 3 claims

    Antionette from CO
    Review Received: October 27, 2022
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    5 out of 5 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Charles from NY
    Review Received: October 26, 2022
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    5 out of 5 people found this review helpful

    While the claims process took about 7 weeks and we heard nothing from the insurance company throughout the period, the claim was paid in full with interest.

    Nationwide Mutual Insurance Company policy: Essential

    The Customer Service folks were great about helping find a Place to see a Dr on Canadian Thanksgiving. Very helpful

    Mary from GA
    Review Received: October 20, 2022
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    4 out of 5 people found this review helpful