Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
We are still waiting for the insurance to pay off.
Denial of the claim with based on arbitrary wording
Just filed the claim due to cancellation/rescheduled return flight
Overall excellent experience. A call to the company representative to confirm details of coverage was handled professionally and thoroughly. Will definitely use for future travel needs.
Filed claim 9/24/22.. still haven’t heard anything… terrrible
We had a change in the date of our departure that was initiated by our tour company. The Nationwide representative quickly made that change in our documents after I requested it in writing. She was very efficient, pleasant and helpful.
Got sick and missed part of our tour. Am finding it impossible to reach anyone by phone or way to file an online claim. A waste of time and money.
Too hard to file online as the file would be too large for your system, as your statement says no more than 24 mb file
We are filing via mail and it leaves in the mail 10/27/22 to your claims department in Tampa with 59 pieces of paper requested for 3 claims
While the claims process took about 7 weeks and we heard nothing from the insurance company throughout the period, the claim was paid in full with interest.
The Customer Service folks were great about helping find a Place to see a Dr on Canadian Thanksgiving. Very helpful