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The below information was preserved for historical context only and was accurate at the time of publishing
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
I called and was supposed to get a claim number to start my claim process. I have yet to hear from you regarding this. I had a trip delay of over 24 hours. I have not heard about the claim yet. So far not very satisfied...
We submitted the claim the instant we we tested positive for Covid. We provided all the requested documents including the Doctor’s evaluation and diagnosis. It has been 2.5 weeks and we can’t even see the status of claim online. They say they are very backed up, but do not give us any timeline. We might want to purchase another trip now that we are healthy, but we can’t do so because we have not received the funds back.
The claim was a small claim for an additional expense we incurred due to trip delay. I fully documented to claim. Nationwide did compensate me for the entire amount of the claim. However, it took well over a month to do so.
Claim processing took way too long. Nearly 6 weeks before getting our refund.
We had a few setbacks on the trip however we was able to overcome them there was no need to file a claim But been on vacation and knowing that you have coverage was a great feeling it was all part of what made the whole experience great
Thank you very much
We are still waiting for the insurance to pay off.
Denial of the claim with based on arbitrary wording
Just filed the claim due to cancellation/rescheduled return flight
Overall excellent experience. A call to the company representative to confirm details of coverage was handled professionally and thoroughly. Will definitely use for future travel needs.
Filed claim 9/24/22.. still haven’t heard anything… terrrible
Last updated: February 26, 2026