Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
My very first travel insurance. Because the country required it.Problem, Prior to leaving some family adjusted their itinarary so stay longer. It was very difficult to to adjust the time frame of the coverage. They did lose luggage
It was so easy and quick to do it online like that. I was in a hurry and put the wrong birth date on there (my mistake) so I called customer service the next day and they were helpful and made the change for me. It was a fast call and no hassle.
So far everything has been good. I'm collecting physician documentation that is needed for the claim, so I'll let you know after the claim has been processed on the overall experience.
So far all good...
I did use the compare button but I still felt like the site was clunky and difficult to discern true differences in policies.
very confusing hard to add all documents digitally especially if not very familiar with process.
I'm having issues with filing a claim the website is having a processing error and I called and emailed asking for claim form which seems like an easy request. Instead of receiving claim form I get contact info and number which I've already contact previously. THis is very frustrated and not great customer support.
Having the policy allowed a level of protection while traveling during the pandemic. Fortunately, we did not have a need to file a claim.
I have filed the claim as trip interruption, unable to continue the trip. I have been in contact with Nationwide to inform them that I will be filing the claim; howevr, the claims is done on-line through another source. I submitted the information for a claim, but it wil take 15 days for someone to reach back out to me.
Extremely helpful when I wasn't sure at last minute that I was going