Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
45,784
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AVG. MONTH
376
Total Reviews
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SINCE 2018
672
Detailed Rating
Customer Service Before Trip
4.15/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.37/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (672 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    381
  • 4
    114
  • 3
    75
  • 2
    34
  • 1
    68
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  • Nationwide Mutual Insurance Company policy: Prime

    My very first travel insurance. Because the country required it.Problem, Prior to leaving some family adjusted their itinarary so stay longer. It was very difficult to to adjust the time frame of the coverage. They did lose luggage

    Tressa from OH
    Review Received: February 24, 2022
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    10 out of 10 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    It was so easy and quick to do it online like that. I was in a hurry and put the wrong birth date on there (my mistake) so I called customer service the next day and they were helpful and made the change for me. It was a fast call and no hassle.

    Madelyn from MI
    Review Received: February 21, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    So far everything has been good. I'm collecting physician documentation that is needed for the claim, so I'll let you know after the claim has been processed on the overall experience.

    Kevin from IL
    Review Received: February 20, 2022
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    So far all good...

    Fernando from FL
    Review Received: February 16, 2022
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    0 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I did use the compare button but I still felt like the site was clunky and difficult to discern true differences in policies.

    Kellye from AR
    Review Received: February 14, 2022
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    1 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    very confusing hard to add all documents digitally especially if not very familiar with process.

    Janice from IL
    Review Received: February 13, 2022
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    2 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I'm having issues with filing a claim the website is having a processing error and I called and emailed asking for claim form which seems like an easy request. Instead of receiving claim form I get contact info and number which I've already contact previously. THis is very frustrated and not great customer support.

    Jacqueline from MA
    Review Received: February 9, 2022
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    12 out of 12 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    Having the policy allowed a level of protection while traveling during the pandemic. Fortunately, we did not have a need to file a claim.

    Margaret from MD
    Review Received: February 2, 2022
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    0 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I have filed the claim as trip interruption, unable to continue the trip. I have been in contact with Nationwide to inform them that I will be filing the claim; howevr, the claims is done on-line through another source. I submitted the information for a claim, but it wil take 15 days for someone to reach back out to me.

    Debra from TX
    Review Received: January 31, 2022
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    14 out of 17 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Extremely helpful when I wasn't sure at last minute that I was going

    Barbara from IN
    Review Received: January 28, 2022
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    1 out of 3 people found this review helpful