Nationwide Travel Insurance Reviews
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Overview
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
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“Nationwide Mutual Insurance Company policy: Essential
i was told that they are not able to give me any idea as to when they would be able to process my claim. Not if weeks, a month or any number. i am not ok with that.
Susanne from HIReview Received: January 21, 2022Was this review helpful?16 out of 16 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialGreat Overall communication, super experience!
Thomas from COReview Received: January 18, 2022Was this review helpful?1 out of 2 people found this review helpful“Nationwide Mutual Insurance Company policy: Essentialtrouble contacting agents see how the rest goes. bad enough vacation interrupted ,now to have a problem producing documents is another fight
David from ILReview Received: January 16, 2022Was this review helpful?7 out of 7 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialMy flight was on December 14 to Cebu, Philippines from Salt Lake to LA then Cebu. Due to the severe weather condition in Cebu, the flight was delayed then canceled. I immediately called the number on the travel insurance to let them know that I will be filing a claim due to the interruption of the trip. I got an email from customer service detailing my travel insurance policy. I sent an email to the NMIC but I never received feedback from them on issues on how to file a claim.
Arlene from UTReview Received: January 11, 2022Was this review helpful?18 out of 19 people found this review helpful“Nationwide Mutual Insurance Company policy: PrimeI canceled my trip for Dec 25 on Dec 3 . It was canceled on the 10th day of the 10 day waiting period. They would not issue a full refund . Their reasoning is that , I could not provide proof of the Full $2000 spent was refunded . Who gets an insurance policy for the exact amount they actually spent ?? No one does , you over estimate . And you don’t expect to get the insured amount if something goes wrong . This is very irritating!
Christopher from MIReview Received: January 8, 2022Was this review helpful?14 out of 16 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialMy husband had to have surgery the week of our trip. We turned in all required
Paperwork 6 weeks ago and have heard nothing from them. I have emailed for updates with no response other than a standard we’ll get back to you. Very disappointed in their lack of communication and resolving our case.Beverly from WAReview Received: December 21, 2021Was this review helpful?34 out of 34 people found this review helpfulReview Updated: 02/23/2022
The claim was sent Nov. 8th. January 2nd they contacted me to update a form. Faxed it Jan. 6th. Still waiting for our refund. It has now been close to 4 months.
In mid February I contacted them to find out the status and to see if they received the fax. They said they are working on it. Last week received an email saying they are still working on it.
VERY FRUSTRATING!!!“Nationwide Mutual Insurance Company policy: Cruise LuxuryIt has been 2.5 months since filing the claim and NOTHING has been done, yet. Nationwide keeps shifting around adjusters, avoiding phone calls, and doing everything to delay the process. It is bad faith!
Donald from MTReview Received: December 12, 2021Was this review helpful?53 out of 53 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialFiled my claim 9/16/2021, and it has still not been processed yet. I have made several calls, and am always on hold for at least 20 minutes or more. They just keep saying they are back up; it has not been a good experience so far. I am actually calling now and have been on hold for over 30 minutes.
Terri from OHReview Received: November 30, 2021Was this review helpful?45 out of 46 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialI had never purchased travel insurance before. This comprehensive policy made it less stressful knowing the trip would be reimbursed if unable to travel or if I became ill traveling.
Theresa from TXReview Received: November 29, 2021Was this review helpful?3 out of 19 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialChoose for coverage and price.
Jerry from MOReview Received: November 19, 2021Was this review helpful?2 out of 13 people found this review helpful