Nationwide Travel Insurance Reviews

First of all, a major fire at an airport which cancels our flight seems to be an insurable event. But no… the main reason for this negative review is that after the initial round of inquiry, when I submitted my claim, I was asked to submit quite a few more documents regarding our loss. Why would I have to go through this secondary process, which took quite a bit of time, when the original claim would’ve been denied at the initial review because the airport fire was not a coverable event? Why would you waste someone’s time going through a second step of the process when in the initial stage it was clear that the claim itself had no grounds according to your policy? Ridiculous.

My claim was processed resonably quickly in 18 days, with only one request for additional information. I was disappointed that I received $24.80 less than my expenses with no explaination for the difference. My documented expenses for luggage storage, hotel, meals, transportation, and airport parking totaled $388.46. Without any breakdown of which expenses weren't covered or why, I'm left confused about the reimbursement decision. The lack of transparency in how claims are calculated is disappointing. For future trips, I'll be looking for a travel insurance provider with clearer reimbursement procedures.

I submitted my claim online and within a week or so I was requested to provide more information, copies of invoices, charges, etc. I provided this, and within 3 more weeks the claim was approved and check delivered. This was all done electronically and was the smoothest process ever! Thanks for making it so easy.