Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
45,784
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AVG. MONTH
376
Total Reviews
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SINCE 2018
672
Detailed Rating
Customer Service Before Trip
4.15/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.37/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (672 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    381
  • 4
    114
  • 3
    75
  • 2
    34
  • 1
    68
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  • Nationwide Mutual Insurance Company policy: Essential

    So far the experience has been good. We filed a claim. Awaiting their reply.

    Robert from NC
    Review Received: June 18, 2021
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    3 out of 8 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    stephanie from CA
    Review Received: June 8, 2021
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    48 out of 48 people found this review helpful

    My claim was denied. I want my money back. My travel insurance did nothing as stated. I bought it due to COVID. The insurance stated that it included COVID coverage but my claim was denied after the travel supplier canceled due to COVID.

    Nationwide Mutual Insurance Company policy: Essential

    I called Nationwide to verify what was covered for COVID 19. They answered quickly and explained what I needed to know. They did a great job and I’d buy this policy again.

    CHARLES from MA
    Review Received: June 7, 2021
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    7 out of 7 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I'm using inflight internet to respond to your questions. One leg of my return flight was canceled. I bought one way ticket with another airline. Called emergency help line. They opened the case and told me to file remainibg info after the trip is complete. I was supposed to travel on may 30. Now it's June 6.
    I hope to use the claim number to fill the remaining info. Thanks Kamran Khan

    Kamran from IL
    Review Received: June 6, 2021
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    3 out of 10 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    We contacted them immediately when we were stranded in Israel after our tour got cancelled because they would be quarantined the whole time (We purchased our flight separately so got there a few days before tour). They were no help at that time with our 'situation' but did give us a travel claim number. After getting back to the U.S. they gave us the runaround with how to claim the loss. After submitting everything they asked for they have denied the claim!
    Awful company!!

    C May from TX
    Review Received: April 30, 2021
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    29 out of 29 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Great value for piece of mind.

    Jeffrey from OH
    Review Received: January 10, 2021
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    2 out of 7 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    The trip was cancelled due to Covid. I contacted customer service to discuss the refund that will be issued because of the cancelation. I placed rating of 1 for the pre-departure because there was no experience. There should be a N/A choice.

    Rosemarie from NY
    Review Received: July 30, 2020
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    23 out of 57 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    They were great to deal with. Kathy was wonderful X284

    Denise from NY
    Review Received: July 30, 2020
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    8 out of 10 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Due to COVID we canceled our trip this year and Grand Canyon Expeditions allowed us to move it to next year. I sent a request to you to cover this rebooked trip, I have not received any confirmation of this being completed. It said this would take a couple of months to get this processed. I look forward to confirmation of this request.

    John from NJ
    Review Received: July 28, 2020
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    14 out of 18 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Hotel was closed due to covid 19, I could not physically stay there. The policy covered non of that so it was useless. Will not be using travel insurance any more.

    ross from MD
    Review Received: July 28, 2020
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    37 out of 39 people found this review helpful