Nationwide Travel Insurance Reviews

We contacted them immediately when we were stranded in Israel after our tour got cancelled because they would be quarantined the whole time (We purchased our flight separately so got there a few days before tour). They were no help at that time with our 'situation' but did give us a travel claim number. After getting back to the U.S. they gave us the runaround with how to claim the loss. After submitting everything they asked for they have denied the claim!
Awful company!!

Great value for piece of mind.

The trip was cancelled due to Covid. I contacted customer service to discuss the refund that will be issued because of the cancelation. I placed rating of 1 for the pre-departure because there was no experience. There should be a N/A choice.

They were great to deal with. Kathy was wonderful X284

Due to COVID we canceled our trip this year and Grand Canyon Expeditions allowed us to move it to next year. I sent a request to you to cover this rebooked trip, I have not received any confirmation of this being completed. It said this would take a couple of months to get this processed. I look forward to confirmation of this request.

Hotel was closed due to covid 19, I could not physically stay there. The policy covered non of that so it was useless. Will not be using travel insurance any more.

Trip Scheduled 7/10/20 cancelled by travel company due to financial collapse. Claim submitted to Nationwide approx 7/20/20. Waiting for response. So far no comments on service.

Our cruise was cancelled by the cruise line and our flights were cancelled by the airlines. I received refunds for both and am waiting for a refund on the policy premuim. I submitted my request on April 17, 2020.

Flight canceled not allowed into Spain. Hotels closed. Filed claim for just hotels that refused to refund after I contacted them ($1200)
I called and spoke to nationwide representative before filing and at that time assured covered reason with airline cancellation
Now my claim refused because COVID Cancellation flight not covered?
I will be refilling trying the laid off or Maybe trip interrupted? Though I’m sure they will come up with a way around anything
Wish I would have gone with Allianz insurance instead. They have been great in past and I’ve heard they are not excluding COVID cancellation
Long wait, lots of paperwork, poor customer service

I tried to cancel this insurance before the travel date. An automated message said to leave a message, which I did and was never contacted. I will NEVER obtain travel insurance with this company again. The reason I chose this company in the first place was because we have our auto and homeowners insurance through Nationwide, and have always been treated right...until now.