Nationwide Travel Insurance Reviews

Hotel was closed due to covid 19, I could not physically stay there. The policy covered non of that so it was useless. Will not be using travel insurance any more.

Trip Scheduled 7/10/20 cancelled by travel company due to financial collapse. Claim submitted to Nationwide approx 7/20/20. Waiting for response. So far no comments on service.

Our cruise was cancelled by the cruise line and our flights were cancelled by the airlines. I received refunds for both and am waiting for a refund on the policy premuim. I submitted my request on April 17, 2020.

Flight canceled not allowed into Spain. Hotels closed. Filed claim for just hotels that refused to refund after I contacted them ($1200)
I called and spoke to nationwide representative before filing and at that time assured covered reason with airline cancellation
Now my claim refused because COVID Cancellation flight not covered?
I will be refilling trying the laid off or Maybe trip interrupted? Though I’m sure they will come up with a way around anything
Wish I would have gone with Allianz insurance instead. They have been great in past and I’ve heard they are not excluding COVID cancellation
Long wait, lots of paperwork, poor customer service

I tried to cancel this insurance before the travel date. An automated message said to leave a message, which I did and was never contacted. I will NEVER obtain travel insurance with this company again. The reason I chose this company in the first place was because we have our auto and homeowners insurance through Nationwide, and have always been treated right...until now.

I was unable to travel for several reasons, mostly related to COVID-19
I emailed my claim request on May 26
One Minute later, I received ONE automated email response to my claim
I have had no updates or responses since then.

Their email said there is a delay in processing claims so be patient

Said they may need more documentation but gave no list of required documents
I received NO form or webpage to complete

May 27 I emailed them again asking for a list of documents but they haven't responded

I inquires about coverage and terms and was misled.

Nationwide wants so much proof of cancellation and because I booked through a third party makes if very difficult or impossible to provide all the information they want. With Covid-19 in the mix it should be much easier.

Very poor communication from Nationwide. Only receive emails after weeks of waiting. Waiting at this time for review of my claim. They believe every claim is related to virus, which it isn't!

I sent in the claim about on 3-19-20 in the mail. I never heard from anyone.